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Operations Coordinator

United Kingdom, Exeter · Job Posted April 19, 2026
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Job Description

The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As the first point of contact for many clients and a key internal coordinator, this role is critical in shaping both client experience and operational efficiency. This position is best suited to someone who is highly organised, proactive, and dependable- someone who takes pride in creating structure, maintaining control, and supporting a high-performing team environment.

Job Responsibility

  • Act as a primary point of contact for incoming client communications
  • Coordinate internal activities
  • Prepare for meetings, manage documentation, and support the flow of information across teams
  • Proactively anticipate team and client needs
  • Support workflows and assist in managing deadlines
  • Maintain accurate handling and organisation of documents and client information
  • Liaise closely with the delivery team and Client Portfolio Leads
  • Manage the Support Team
  • Ensure all client interactions reflect a professional, responsive, and well-managed business
  • Be the champion for streamlining processes and system optimisation

Requirements

  • Highly organised and detail-oriented
  • Proactive mindset
  • Reliable and accountable
  • Clear and professional communicator
  • Calm under pressure
  • Collaborative leader and manager
  • Ownership-driven
  • System Knowledge: XERO
  • CCH
  • Office 365

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