Operations Coordinator Job at Alan

Operations Coordinator

Alan

Location:
France

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few). Their core responsibilities (+- 70/80% of the time) are to: Run our Insurance or Health services processes, Ensure the day-to-day follow up and monitoring of our operations, Flag risks and opportunities. Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time).

Job Responsibility:

Run our Insurance or Health services processes
Ensure the day-to-day follow up and monitoring of our operations
Flag risks and opportunities
Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams
Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement
Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs
Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Implement continuous improvements to our processes

Requirements:

Passionate about delivering & optimizing top notch operations
A keen problem-solver and challenger with a dig deep mindset
Highly organised with exceptional follow-up skills, with strong attention to details
Strong and structured in written and verbal communication in English as well as in French (level C1 and above), with a high empathy
Able to work and learn independently in a fast-paced environment
Adaptable: you show flexibility and a strong ability to adapt to variable situations

Nice to have:

Experience in the insurance or the healthcare industry
Some analytics skills, to be able to dive into our data

What we offer:

Fair rewards. Generous equity packages
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
Flexible vacation policy and flexible working hours
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country
Transport. Country-specific commuter benefits
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one
Parental leave. Extended parental leave for all new parents

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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