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Office Angels Logo Office Angels · IT - Administration

Operations Coordinator

United Kingdom, Crowthorne Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted June 01, 2026
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Job Description

Office Angels are currently recruiting for an Operations Coordinator for our client based in Crowthorne. You will be responsible for the day-to-day coordination and delivery of training programmes. Working closely with Key Account Directors, you will liaise with clients to confirm schedules and oversee programme logistics, ensuring a seamless and high-quality experience for both clients and participants.

Job Responsibility

  • Work with Key Account Directors/Sales to understand programme requirements
  • Create project plans outlining key milestones, deliverables and timelines for large-scale programmes
  • Schedule programme dates: coordinate trainer/associate availability, propose date options, and secure final date confirmation with the Key Account Director and client
  • Create programmes in internal platform, adding logistic information and tasks
  • Dependent on programme requirement, jointly or solely responsible for programme management and participant administration
  • Coordinate with trainers, associates, subject matter experts and vendors to ensure all resources are prepared and available for successful programme delivery. Including virtual platform/technology testing
  • Support and create pre-course work, diagnostics and evaluations (including reporting)
  • Review training materials, handouts and any required documentation for participants and trainers for quality assurance purposes and make necessary changes
  • Serve as the main point of contact for digital assets: manage and maintain the digital asset library, ensure assets are current and easy to access, and support the creation of new assets
  • When needed, video editing using Adobe, and creating new videos using an AI platform
  • Main point of contact for clients, trainers, participants and internal stakeholders regarding logistics and operational details
  • Communicate proactively with internal stakeholders and clients to provide programme updates and maintain positive relationships
  • Arrange printing and shipping of training materials/merchandise as required
  • Provide support to the Training Operations Manager and assist other departments with ad hoc projects, if needed
  • Collaborate with other operations members on larger scale clients

Requirements

  • Experience in coordination/administration (or similar operations role)
  • An enthusiastic and positive team player who can work both independently and with supervision
  • Strong scheduling, logistics and multitasking skills
  • able to manage multiple deadlines
  • Highly organised with excellent attention to detail and accuracy
  • confident owning administrative processes end-to-end
  • Clear, professional communicator with a strong client service mindset
  • Proactive and solution-focused
  • able to take initiative and also ask for support when needed
  • Process-driven and accountable
  • Strong Microsoft 365 skills and confident learning new tools/systems
  • Comfortable using virtual delivery platforms (Zoom, MS Teams or similar) and supporting basic troubleshooting
  • Previous experience of working with a training provider or corporate training environment beneficial
  • Experience supporting global/international clients and working across time zones desirable
  • Familiarity with LMS/TMS or similar database
  • Comfortable using Copilot or similar tools
  • Interest in data, reporting, automation and AI

Nice to have

  • Previous experience of working with a training provider or corporate training environment beneficial
  • Experience supporting global/international clients and working across time zones desirable
  • Familiarity with LMS/TMS or similar database
  • Comfortable using Copilot or similar tools
  • Interest in data, reporting, automation and AI

What we offer

  • One day a week in the office (Thursday)
  • primarily home-based, with a weekly office day (Thursday)
  • office also available more regularly for those who prefer a hybrid
  • some flexibility required to attend client calls in different time zones
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