Operations Coordinator

• Manage stock levels in line with forecast demand, coordinating deliveries with manufacturers and maintaining accurate records
• Receive, book-in and quality check hubs and nodes, recording outcomes and non-conformances in line with ISO9001 requirements
• Configure, reprogram and allocate devices for deployment, including serial and SIM allocation where required
• Generate delivery notes and dispatch documentation
• arrange shipping and confirm successful delivery to customer sites
• Monitor SIM deployment and usage, manage SIM stock, recycle/disable inactive SIMs and investigate connectivity issues via third-party dashboards
• Proactively monitor the Plexus network to identify offline hubs, low-signal sites, battery end-of-life and device faults, driving resolution via SOPs
• Coordinate returns, replacements and refurbishment activity, including fault checks and troubleshooting with debug cables when required
• Support customer onboarding: dashboard setup (companies, sites, users/permissions), shipping, installation planning and training coordination
• Provide first-line customer support and coordinate field engineer site visits, travel and accommodation for installations and remedial works
• Maintain SharePoint documentation and controlled records in line with ISO standards
• produce operational and performance reporting for senior management

• Excellent planning and organisation skills with the ability to manage multiple workflows and meet deadlines
• Strong attention to detail and a high standard of record keeping (stock, serials, delivery notes and audit trails)
• Confident communicating with customers, suppliers and internal teams, both written and verbal
• Practical problem-solving mindset
• comfortable troubleshooting devices and using dashboards to investigate issues
• Experience with stock control, logistics/shipping or operations coordination (hardware or technical environments beneficial)
• Comfortable working with connected devices/SIMs/mobile networks, or keen to learn quickly
• Good working knowledge of Microsoft Office
• Understanding of ISO processes (e.g. ISO9001) or willingness to support audits, SOPs and continuous improvement
• Able to work calmly under pressure, take initiative and collaborate effectively across teams

familiarity with SharePoint/document control is an advantage