Operations Coordinator Job at Beacon Hill (Eden Prairie)

Operations Coordinator

Beacon Hill

Location:
United States , Eden Prairie

Category:
Logistics

Contract Type:
Employment contract

Salary:

20.00 - 22.00 USD / Hour

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Job Description:

Beacon Hill's client is seeking an Operations Coordinator to perform operational tasks to support the transportation needs of customers and carriers. This role emphasizes data integrity, quality, and efficiency. The Operations Coordinator will support specific customers, vertical segments, or centralized operations centers by executing various operational duties and ensuring smooth, timely coordination.

Job Responsibility:

Utilize technology and established processes to identify issues and collaborate with team members to eliminate obstacles
Build strong working relationships with internal partners and external stakeholders to support daily needs related to product information, pricing, transportation, and other requirements across multiple accounts
Develop the ability to plan and manage order activities on a regular basis, ensuring all tasks are accurately completed within company operating systems
Gain proficiency in coordinating order-related activities, including shipment tracking, exception management, inventory reconciliation and forecasting, replenishment, invoicing, and resolving claims or credits, as well as supporting pricing activities
Learn to address exception orders by troubleshooting and resolving issues for orders that do not process correctly, working closely with clients, transportation providers, distribution partners, product supply teams, and other third parties to minimize disruptions
Learn to maintain item-level data within company systems, such as pack sizes, pricing details, and product/commodity descriptions
Develop the ability to maintain communication with vendors to help ensure consistent product availability
Help identify service failures-such as delayed deliveries-and assist in resolving them to reduce impact on customer fulfillment
Deliver high-quality customer service through proactive communication, professionalism, and timely responses to inquiries from external partners
Share updates on business operations with the team as needed
Meet established tactical and operational performance targets (KPIs)
Perform additional tasks or responsibilities as assigned based on team or country-specific needs

Requirements:

High school diploma or GED
2+ years customer service or logistics experience

Nice to have:

Bachelor's degree from an accredited institution
Basic proficiency in Microsoft Office Suite
Experience in a call center or similar customer service environment
Strong communication, prioritization, and time management skills
Attention to detail and accuracy in previous roles
Commitment to a diverse and inclusive work environment

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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