Operations Coordinator Job at Alan (Toronto)

Operations Coordinator

Alan

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Coordinator works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few). Their core responsibilities (+- 70/80% of the time) are to run our processes, monitor operations, flag opportunities, and callout risks. Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time).

Job Responsibility:

Run our Health Insurance processes
Ensure the day-to-day monitoring of our ops and tackle bottlenecks before they develop
Flag opportunities to make our experience more delightful for members and admins
Callout risks and come with a plan to mitigate them
Operating our Insurance processes: Handling member claims, refining our understanding of complex cases and implementing new benefits plans for customers
Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
Manage the monthly billing process for all Alan Canada customers
Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient

Requirements:

Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
Highly organised with exceptional follow-up skills, with strong attention to details
Strong and structured in written and verbal communication in English as well as in French (level C1 and above), with a high empathy
Able to work and learn independently in a fast-paced environment
Adaptable: you show flexibility and a strong ability to adapt to variable situations

Nice to have:

Experience in the insurance or the healthcare industry
Some analytics skills, to be able to dive into our data

What we offer:

In office: amazing office space right in the heart of the financial district (King & Yonge) to work closely and collaboratively with your colleagues 4-5 days per week in-person!
All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible leave policy: we trust Alaners to take the holidays they need, and no pre-approval is required.
Delightful healthcare insurance: great benefits through Alan’s Canada app!
GRRSP. Generous employer matching program!
Transport: monthly Toronto Transit Commission pass or other equivalent commuter benefits.
Learning & Training opportunities: a highly flexible training policy, free books and budgets to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
Parental leave: extended parental leave for all new parents.

Additional Information:

Job Posted:
January 31, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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