Operations Coordinator Job at Ampa - Legal & Professional Services (Birmingham)

Operations Coordinator

Ampa - Legal & Professional Services

Location:
United Kingdom , Birmingham

Category:
Legal

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for an Operations Assistant to join our Debt and Asset Recovery team. You will be an integral part of the team supporting the Operations Manager who will be monitoring team work flow processes, helping to ensure that the day to day functions are efficient and working correctly. As a key interpreter between the external client and the Debt and Asset Recovery team it is essential you have full understanding of client’s requirements to ensure the internal processes meet the KPI and reporting demands of each client’s specific criteria.

Job Responsibility:

IT liaison to ensure backlog items are worked and prioritised – ensuring the robot register and work request schedule are kept up to date with activity references and progress
Team liaison to ensure workflows and client reporting is working as it should be – ensuring any change requests required to resolve data/reporting issues are included within the IT work request schedule
Assist the operations manager in supporting the department with workloads and priorities to include distribution of instructions (where requested) and undertaking bulk centralised tasks such as bulk emails (as an example)
Assist the operations manager in supporting the sub team supervisors in maintaining SLAs – ensuring the operational trackers are updated weekly/monthly and that monthly KPIs are captured
Supporting the Operations Manager in managing and overseeing system and process changes – via the co-ordination of work requests with IT and ensuring the work request schedule is kept up to date to reflect progress.
Supporting the Operations manager in data analysis to improve strategy and processes – via the production of KPI’s and client reports, including assisting with resolving data issues arising in the reports via co-ordination with IT
Assisting the operations manager in supporting legal projects throughout the business (where requested)
Ensure processes relating to the creation of client reports and KPIs are effective and well documented
Provide support and assistance to the central DAR team, undertaking tasks (when required) to support with fluctuating workload demands or service issues

Requirements:

Experience working with case management systems and workflows
Ideally previous operations background with experience interpreting clients requirements
Strong Excel skills
Organisational skills
The ability to manage conflicting priorities and effectively manage the re-prioritisation of workloads/tasks accordingly to ensure key dates/service requirements/SLAs are not compromised
Excellent communication skills, clear and concise in both written and verbal
To be a team player
Solution focused mindset

What we offer:

Agile working
blended approach to where and how we work
flexibility built on trust
access to award-winning learning
opportunities to collaborate across a diverse network of specialists

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Ampa - Legal & Professional Services - All Job Offers

Job Link Share: