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Office Angels Logo Office Angels · IT - Administration

Operations Coordinator

United Kingdom, Brentford 28000.00 - 30000.00 GBP / Year · Job Posted May 26, 2026
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Job Description

The successful candidate will be responsible for overseeing the performance of London and Home Counties Regional team, which includes approximately 5 surveyors/engineers based in Brentford. This role also involves providing essential administrative support to this specialised technical team on a daily basis.

Job Responsibility

  • Process new instructions related to large loss claims
  • Communicate with Loss Adjusters, insurers, and customers
  • Schedule appointments and manage surveyors/engineers' calendars
  • Address customer queries and concerns promptly and efficiently
  • Prepare draft contract documents as requested by the technical teams
  • Maintain comprehensive electronic records of claims
  • Generate draft invoices
  • Process contractor payments as requested by technical teams
  • Prepare and issue regular reports to the senior management team
  • Compile, regularly update, and report on a full suite of Management Information (MI) and Service Level Agreement (SLA) data
  • Monitor email inboxes and ensure timely responses
  • Ensure accuracy and attention to detail, given the highly regulated financial industry we serve
  • Maintain professionalism and empathy when dealing with distressed or vulnerable individuals
  • Adapt to increased workloads during claim surges
  • Undergo a full DBS check (paid for by the company) and successfully pass it as a condition of employment
  • Be open to learning and mastering various specialist claims management systems used by the company
  • Display confidence, initiative, and enthusiasm for working in a dynamic team environment
  • Take pride in delivering high-quality work consistently

Requirements

  • Demonstrate proficiency in using Microsoft Word, Excel, Google Calendar, Outlook, Thunderbird, and other office tools
  • Strong attention to detail and accuracy
  • Professionalism and clear communication skills
  • Empathy and the ability to handle sensitive situations
  • Flexibility and the capability to manage increased workloads
  • Willingness to learn and adapt to new technologies
  • Self-motivation and a proactive attitude
  • Ability to work effectively in a dynamic team environment
  • Commitment to delivering excellent results

What we offer

  • Annual Leave: 23 days per annum, plus paid Bank Holidays (currently 8)
  • Discretionary annual bonus based on company profitability and individual performance
  • Healthcare
  • Pension
  • Free Parking
  • Fully Office Based
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