Operations Coordinator - Telecom Job at Lorien (Columbia)

Operations Coordinator - Telco Carriers

This role is responsible for supporting 8x8 products and carrier services within...

Location

Philippines , Manila

Salary:

Not provided

8x8

Expiration Date

Until further notice

Requirements

Relevant experience working within the Telecommunications industry
Project Manager experience a plus
Highly effective cross-functional team management
Knowledge of the basic milestones within the Telecom provisioning process
Excellent written and verbal communication skills
Ability to lead troubleshooting and escalation efforts
Self-motivated with the ability to dive right in, be effective and make a difference
Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
Familiarity with G-Suite, SalesForce, Jira

Job Responsibility

Cultivate relationships with 8x8 telecommunication and network providers
Collaborate and coordinate with internal teams to achieve team goals
Provision services and document task processes
Manage escalations with external and internal business entities to move progress when challenges arise
Manage multiple projects and meet deadlines to ensure success
Analyze data to develop best practice and strategies

Fulltime

Carrier Operations Coordinator

8x8 connects our customers and teams globally, empowering CX leaders with perfor...

Location

Philippines , Manila

Salary:

Not provided

8x8

Expiration Date

Until further notice

Requirements

Relevant experience working within the Telecommunications industry
Project Manager experience a plus
Highly effective cross-functional team management
Knowledge of the basic milestones within the Telecom provisioning process
Excellent written and verbal communication skills
Ability to lead troubleshooting and escalation efforts
Self-motivated with the ability to dive right in, be effective and make a difference
Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
Familiarity with G-Suite, SalesForce, Jira

Job Responsibility

Cultivate relationships with 8x8 telecommunication and network providers
Collaborate and coordinate with internal teams to achieve team goals
Provision services and document task processes
Manage escalations with external and internal business entities to move progress when challenges arise
Manage multiple projects and meet deadlines to ensure success
Analyze data to develop best practice and strategies

Fulltime

New

Incident Manager

We are looking for a skilled Incident Manager to support a Tier 2 Network Operat...

Location

United States , Annapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree or other two-year post-secondary training with at least 6 years of relevant experience, or a high school diploma/equivalent with 2 years of applicable experience
Must be eligible to work in the U.S.
Experience supporting network operations, incident management, or technical service environments involving customer-facing issue resolution
Working knowledge of networking concepts and infrastructure, including IP protocols, routers, firewalls, telecom circuits, and system performance monitoring
Ability to troubleshoot technical problems, prioritize incidents effectively, and follow established operational procedures with careful judgment
Strong written and verbal communication skills
Familiarity with configuration, deployment, or maintenance practices in enterprise or communications-focused environments

Job Responsibility

Oversee network monitoring tools to detect service disruptions and coordinate with telecom carriers and internal teams to accelerate recovery efforts
Maintain precise and timely incident records, ensuring all updates, actions, and status changes are accurately captured in the tracking system
Investigate system, network, and communications issues of limited to moderate complexity and resolve them or escalate when additional support is needed
Apply technical understanding of IP networks, messaging platforms, and air-to-ground communication systems to support high-availability operations
Partner with senior team members to address more involved service interruptions and independently lead resolution activities for less complex incidents
Evaluate system performance, troubleshoot faults across routers, firewalls, circuits, and related infrastructure, and escalate critical issues when necessary
Support deployment, configuration, and maintenance activities while identifying opportunities to improve operational efficiency through tools or process enhancements
Assist in network solution design discussions and provide customers and business units with clear guidance to help resolve technical concerns
Participate in a 24x7x365 operations environment, including scheduled weekend and holiday shifts, to help maintain continuous service availability

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Network and Systems Administrator

We are looking for a Network and Systems Administrator to support daily technica...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Advanced hands-on experience supporting Apple-based environments and troubleshooting Mac hardware and operating systems
Strong knowledge of network administration, including LAN infrastructure, router configuration, firewall technologies, and Cisco or Meraki environments
Demonstrated understanding of cybersecurity principles, including risk identification, access control, and data protection best practices
Familiarity with Google Workspace or similar cloud-based collaboration platforms
Ability to communicate technical information clearly, train end users effectively, and deliver patient, service-oriented support
Proven ability to manage competing priorities, work through vendor or provider escalations, and solve issues with persistence and sound judgment
Availability to participate in on-call support with rapid response times, including responding within one hour and arriving on site within four hours when needed

Job Responsibility

Provide both on-site and remote technical assistance by diagnosing user issues, resolving hardware and software problems, and guiding employees through effective solutions
Manage and prioritize help desk activity by tracking requests, responding within established timeframes, and maintaining clear documentation of fixes and internal support procedures
Oversee day-to-day upkeep of office technology, including workstation updates, printer supply replacement, equipment repairs, and coordination with outside vendors when specialized support is required
Administer backup, voice, and connectivity systems by monitoring performance, adjusting user access, updating call routing features, and generating reports as needed
Support employee onboarding and offboarding by preparing devices, provisioning or removing access, maintaining system images, and ensuring technology assets are properly assigned or recovered
Maintain network infrastructure through router configuration, server permission management, structured cabling, equipment relocation, and setup or teardown of remote or satellite office environments
Monitor company devices and telecom usage to identify cost-saving opportunities, manage line changes, and keep inventory and equipment records accurate and current
Promote a secure computing environment by identifying vulnerabilities, recommending improvements to processes and systems, and educating staff on phishing awareness and other cyber risks

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Channel Marketeer

Our client is a global leader in consumer electronics, known for shaping technol...

Location

Netherlands

Salary:

Not provided

ARIAD

Expiration Date

Until further notice

Requirements

4-6 years of relevant experience in Channel Marketing, Trade Marketing or Retail Marketing
Background in telecom, mobile, consumer electronics or retail is a strong plus
Experience with operator and/or retail marketing is a strong plus
Strong project management skills and proven experience in complex stakeholder environments
Data-driven and analytically sharp, with a focus on commercial results
Independent, proactive and comfortable taking full ownership
Experience with both online and offline marketing campaigns
Solid knowledge of Excel
experience with Power BI, CRM systems or dashboarding tools is a plus
Strong communication skills in both Dutch and English

Job Responsibility

Own and manage all marketing activities and commercial activations for 1 operator and 1 retail client within the Mobile division
Build and maintain strong relationships with operator and retail partners
Develop and implement channel marketing strategies and activation plans
Lead and coordinate marketing projects from concept through to execution
Coordinate product launches, promotions and commercial campaigns
Translate business objectives into concrete marketing activities and in-store execution
Analyze sales, campaign and performance data and convert insights into actionable optimisations
Monitor KPIs, budgets and ROI across all marketing activities
Collaborate closely with internal stakeholders including Sales, Product Management, Retail Management, E-commerce and Corporate Marketing
Align with European HQ teams and ensure brand consistency across all channels

What we offer

Long-term assignment
Digital recruitment process and onboarding to the company
Work for a well-known global brand
You will join a collaborative, data-driven team focused on precision and innovation
Working from home 2 days/week

Oss Platform Operations Lead

We are seeking a dynamic and self-driven professional to support and advance dig...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Demonstrated experience (8+ years) within Telecom OSS environments
Hands-on expertise in configuring or customising NMS/EMS tools (e.g., Huawei U2000/MAE, Nokia NetAct, Ericsson ENM/OSS-RC, Alcatel OMS, etc.)
Strong knowledge of Unix/Linux systems, scripting (Python, Shell), and API development with automation capabilities
Foundational understanding of cloud platforms (Azure, AWS, Google Cloud, Wind River) and virtualisation technologies (VMware)
Familiarity with monitoring tools such as TeMIP, Nagios, SolarWinds, Spectrum, or Netscout
Understanding of networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD-WAN, MPLS)
Knowledge of ITIL practices and Agile methodologies (Scrum)
Ability to work flexibly across multiple assignments, including 24/7 shift environments
Strong communication skills in English, both written and spoken
A collaborative mindset with a willingness to learn and guide others

Job Responsibility

Ensure high availability of all in-scope OSS applications at all times
Take end-to-end ownership of incident resolution for application faults and alerts within agreed SLAs
Coordinate with vendors and internal teams for troubleshooting, debugging, and resolution of application issues
Collaborate across teams for planned and unplanned changes, ensuring clear communication and business justification
Support integration improvements between NMS/EMS applications and alarm/ticketing platforms
Manage UAT and production deployments for application and OS upgrades
Contribute to planning for system growth, upgrades, licensing, and feature enablement
Simplify requirement gathering and enhance change, incident, and problem management processes
Manage user access, KPIs, dashboards, monitoring, alerting, and their lifecycle
Generate operational and business value reports, including KPI performance

What we offer

Opportunity to work on large-scale, multi-vendor OSS platforms supporting global telecom operations
Exposure to digital transformation initiatives aligned with Vodafone Tech2025 strategy
Collaborative work environment with cross-functional and international teams
Encouragement to explore growth opportunities, training, and skill enhancement with leadership support
Emphasis on work-life balance and flexible coordination with managers on priorities and timelines

Fulltime

Network Operations Alarm Monitoring Specialist - Pune VOIS

We are seeking a skilled and adaptable professional to support 24/7 network alar...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in telecommunications with a solid understanding of transmission technologies such as SDH/SONET, OTN, Ethernet, and DWDM
Knowledgeable in optical fibre networks, alarm types, and troubleshooting techniques
Familiar with NMS/EMS systems, monitoring tools, and ticketing platforms
Competent in using diagnostic tools such as OTDR, RTU, or BERT
Comfortable working under pressure with strong analytical thinking and problem-solving skills
A confident communicator, able to engage effectively with customers, suppliers, and colleagues
Familiar with change management processes and basic IP networking concepts
Committed to continuous learning and maintaining high service quality standards

Job Responsibility

Monitor network alarms and alerts continuously and acknowledge events using monitoring tools
Raise, manage, and update incident tickets, ensuring accurate routing to resolving teams
Perform initial troubleshooting and validate alerts through databases, NMS/EMS, and network changes
Coordinate with telecom carriers, raise tickets, follow up proactively, and escalate as per defined processes
Provide dedicated monitoring support for critical customers and perform regular health checks (daily, weekly, monthly)
Handle hotline calls and shared mailboxes, ensuring timely responses
Conduct basic service impact assessments and support restoration actions
Work collaboratively in a 24x7 shift-based environment to maintain service continuity

What we offer

Exposure to a global telecom network environment supporting critical infrastructure
Opportunity to work with advanced monitoring tools and multi-technology platforms
Experience in a high-impact role contributing directly to network reliability and customer experience
Collaborative work environment with cross-functional and international teams
Continuous learning opportunities in network operations and carrier management

Roaming Network Operations Engineer

We are seeking a Roaming Network Operations Engineer to provide 24x7 first line ...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

2–4 years in roaming technologies or telecom core network operations
Strong analytical and problem-solving abilities with attention to detail
Clear and effective communication skills, both written and verbal
Educational background: Engineering graduate
Technical expertise in core network technologies such as SS7, SMS/SMPP, LTE
Working knowledge of core platforms including STP and DRA/DEA
Understanding of roaming platform integration with traditional telecom networks (2G/3G/4G/VoLTE)
Ability to operate in a fast-paced, 24x7 support environment with collaborative working style

Job Responsibility

Monitor and troubleshoot international roaming services to ensure uninterrupted network performance
Manage incidents proactively and reactively within defined SLAs to support optimal customer experience
Perform first-level triage, diagnostics, and coordination across multiple resolver teams
Analyse network KPIs and investigate quality degradation and customer complaints
Support automation initiatives by identifying process improvement opportunities to reduce manual effort
Contribute to continuous improvement of operational processes and service reliability

What we offer

Opportunity to work on global roaming platforms across multiple Vodafone markets
Exposure to advanced telecom technologies including LTE, VoLTE, and 5G
A collaborative and inclusive work environment focused on continuous improvement
Experience in managing critical network operations impacting customer experience
Opportunity to contribute to automation and operational efficiency initiatives

Fulltime

Select Country

Operations Coordinator - Telecom

Job Responsibility

Requirements

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