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Operations Coordinator - Telco Carriers

Philippines, Manila · Job Posted March 21, 2026
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Job Description

This role is responsible for supporting 8x8 products and carrier services within North America and some international countries.

Job Responsibility

  • Cultivate relationships with 8x8 telecommunication and network providers
  • Collaborate and coordinate with internal teams to achieve team goals
  • Provision services and document task processes
  • Manage escalations with external and internal business entities to move progress when challenges arise
  • Manage multiple projects and meet deadlines to ensure success
  • Analyze data to develop best practice and strategies

Requirements

  • Relevant experience working within the Telecommunications industry
  • Project Manager experience a plus
  • Highly effective cross-functional team management
  • Knowledge of the basic milestones within the Telecom provisioning process
  • Excellent written and verbal communication skills
  • Ability to lead troubleshooting and escalation efforts
  • Self-motivated with the ability to dive right in, be effective and make a difference
  • Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
  • Familiarity with G-Suite, SalesForce, Jira

Nice to have

  • Project Manager experience a plus
  • Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
  • Familiarity with G-Suite, SalesForce, Jira

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