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Operations Coordinator - Pharmacy & Logistics

United Kingdom, Warwick Employment contract 27500.00 GBP / Year · Job Posted June 29, 2026
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Job Description

We’re looking for a proactive and detail-focused Operations Coordinator to support the day-to-day running of our Pharmacy & Logistics operations. This role is focused on delivering excellent customer service, managing queries and complaints, and ensuring all operational activity is completed in line with agreed service levels. You’ll work closely with internal teams, couriers, and clients to ensure smooth delivery and resolution of issues.

Job Responsibility

  • Manage customer queries and complaints through phone, email, and chat channels
  • Deliver first-contact resolution where possible and see issues through to closure
  • Liaise with service centres, couriers, and internal teams to resolve operational issues
  • Maintain accurate records and updates within CRM systems
  • Support key and complex customer accounts in line with agreed SLAs
  • Ensure all communication is clear, timely, and professional
  • Reprioritise workload effectively in response to changing operational demands
  • Identify opportunities to improve processes and enhance service delivery

Requirements

  • Strong customer service experience within a fast-paced environment
  • Excellent communication skills (verbal and written)
  • Ability to manage multiple tasks and prioritise effectively
  • High attention to detail and accuracy
  • Confident handling of complaints and problem resolution
  • Ability to build relationships with internal and external stakeholders
  • Proactive, organised, and adaptable approach
  • Experience using CRM systems is desirable

Nice to have

Experience using CRM systems is desirable

What we offer

  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover
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