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Operations Controller

United Kingdom, Reading 27000.00 - 31000.00 GBP / Year · Job Posted April 11, 2026
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Job Description

As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met. You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.

Job Responsibility

  • Managing and allocating courier resources in line with customer SLAs and network requirement
  • Monitoring courier performance and taking action where standards fall short
  • Handling day-to-day customer, courier and operational queries
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Supporting onboarding and compliance of courier resources
  • Working with colleagues to plan for peak periods and improve performance
  • Maintaining a safe, organised working environment

Requirements

  • Experience in an operational, logistics or customer-focused environment
  • Confident communicator who can manage multiple priorities
  • Comfortable working with KPIs, systems and real-time decision-making
  • Organised, calm under pressure and solutions-focused
  • Basic Microsoft Office skills
  • All successful candidates will be required to complete a DBS check

Nice to have

Experience using CityTrak or X-Despatch is helpful, but not essential

What we offer

  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover

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