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Manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. Support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.
Job Responsibility:
Direct communications relating to designated courier workload courteously and efficiently at all times
Monitor jobs through to POD and completion, prioritising platinum customers
Implement and maintain Service Level Agreements (both customer and service centre specific)
Proactively keep clients and colleagues informed of any delays or issues
Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required
Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources
Requirements:
Managing and exceeding customer expectations
Acting on your own initiative without constant supervision
Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times
Being highly organised
Previous transport industry experience
Solid geographical knowledge
Excellent punctuality and attendance
Computer literate
What we offer:
An impressive holiday allowance of 25 days
Additional day off for your birthday
Death in Service allowance
Enhanced Maternity and Paternity leave
Complimentary day of annual leave for family moments
Access to a health and wellness program
‘Medicash Perks at Work’ – high-street discounts and rewards