CrawlJobs Logo

Operations Controller

United Kingdom, Manchester 28123.44 GBP / Year · Job Posted April 20, 2026
Apply Position
Job Link Share

Job Description

As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met. You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.

Job Responsibility

  • Managing and allocating courier resources in line with customer SLAs and network requirement
  • Monitoring courier performance and taking action where standards fall short
  • Handling day-to-day customer, courier and operational queries
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Supporting onboarding and compliance of courier resources
  • Working with colleagues to plan for peak periods and improve performance
  • Maintaining a safe, organised working environment

Requirements

  • Experience in an operational, logistics or customer-focused environment
  • Confident communicator who can manage multiple priorities
  • Comfortable working with KPIs, systems and real-time decision-making
  • Organised, calm under pressure and solutions-focused
  • Basic Microsoft Office skills
  • All successful candidates will be required to complete a DBS check

Nice to have

Experience using CityTrak or X-Despatch is helpful, but not essential

What we offer

  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Operations Controller

8 matching positions

Operations Controller

Due to an internal promotion, we're hiring an Operations Controller. Reporting t...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong academic achievement, typically to GCSE standard or equivalent in science-based disciplines
  • At least one year's experience in an operations department
  • Knowledge of civilian aircrew/commercial aviation rules and regulations
  • Knowledge of crew planning and rostering systems
  • Must be able to demonstrate an understanding of the issues within crew rostering, and deal with the sensitive balance of managing and controlling the resources of a group of staff whose performance is determined by Managers outside of their own department
  • Needs to be articulate and can build credible trusting relationships both within and outside of their own department
  • In addition, applicants must be able to demonstrate the Right to Work in the UK and hold a valid UK Driving Licence
  • Applicants must also be able to successfully pass a company-sponsored Counter Terrorism Check (CTC) and/or Security Check (SC) Clearance
  • Highly numerate and analytical with a proven record of managing change, complexity, and ambiguity
  • Self-starting and motivated individual with a high level of interpersonal skills
Job Responsibility
Job Responsibility
  • Maintain an accurate flight watch of all company aircraft
  • Co-ordinate the expeditious dispatch of SAR, VIP, and trial support aircraft to minimise delays and client inconvenience
  • Flight planning - filing flight plans, coordinating with civil and military ATC where required
  • Manage ATC slots using the CFMU portal
  • Weather and NOTAM monitoring
  • Arrange handling, airport slots, fuel, PPR and necessary permits
  • Arrange crew HOTAC and transport as required
  • Resource allocation and supervision of ramp staff and GSE
  • Monitor crew FTL's, ensure they are operating within limitations
  • In case of an emergency, initiate the company's Emergency Response Plan (ERP)
What we offer
What we offer
  • 25 days holiday per year from day one plus bank holidays
  • 5% matched Pension scheme
  • Group Life Insurance
  • Health and Wellbeing benefits including Private Health Care and an EAP
  • Fulltime
Read More
Arrow Right

Operations Controller

We are looking for an experienced Operations Controller to support manufacturing...
Location
Location
United States , Darlington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Accounting, Finance, Business, or a related discipline
  • At least 3 years of finance or controlling experience within a manufacturing setting
  • Strong background in manufacturing cost accounting, including standard cost accounting and cost analysis
  • Experience with budgeting, forecasting, management reporting, and month-end close activities
  • Advanced analytical skills with the ability to interpret data and convert findings into business recommendations
  • Proficiency with ERP systems, business intelligence tools such as Power BI, and Microsoft Office applications
  • Effective communication and business partnering skills, with the ability to work across functions and influence decision-making
  • Organized, detail-oriented, and able to manage priorities independently in a deadline-driven environment
Job Responsibility
Job Responsibility
  • Partner with plant leadership and operations stakeholders to evaluate financial and operational results and recommend actions that improve efficiency and margin performance
  • Prepare and review budgets, forecasts, and performance reports, providing clear analysis of trends, variances, and key business drivers
  • Monitor manufacturing KPIs and investigate gaps between actual and expected results to support timely corrective action
  • Lead standard cost activities, including cost updates, pricing analysis, and ongoing review of cost accuracy within the plant environment
  • Support month-end close processes by ensuring financial results are complete, accurate, and aligned with reporting requirements
  • Develop financial models and scenario analyses that help leadership assess business options, operational changes, and performance risks
  • Strengthen internal controls and compliance practices while supporting effective risk management across finance and operations activities
  • Contribute to finance and operational improvement projects, working with local leadership and broader controller teams to implement practical solutions
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Operations Controller

As an Operations Controller, you’ll manage day-to-day courier resources within t...
Location
Location
United Kingdom , Reading
Salary
Salary:
27000.00 - 31000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in an operational, logistics or customer-focused environment
  • Confident communicator who can manage multiple priorities
  • Comfortable working with KPIs, systems and real-time decision-making
  • Organised, calm under pressure and solutions-focused
  • Basic Microsoft Office skills
  • All successful candidates will be required to complete a DBS check
Job Responsibility
Job Responsibility
  • Managing and allocating courier resources in line with customer SLAs and network requirement
  • Monitoring courier performance and taking action where standards fall short
  • Handling day-to-day customer, courier and operational queries
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Supporting onboarding and compliance of courier resources
  • Working with colleagues to plan for peak periods and improve performance
  • Maintaining a safe, organised working environment
What we offer
What we offer
  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover
  • Fulltime
Read More
Arrow Right

Operations Controller

As an Operations Controller, you'll manage day-to-day courier resources within t...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in an operational, logistics or customer-focused environment
  • Confident communicator who can manage multiple priorities
  • Comfortable working with KPIs, systems and real-time decision-making
  • Organised, calm under pressure and solutions-focused
  • Basic Microsoft Office skills
Job Responsibility
Job Responsibility
  • Managing and allocating courier resources in line with customer SLAs and network requirement
  • Monitoring courier performance and taking action where standards fall short
  • Handling day-to-day customer, courier and operational queries
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Supporting onboarding and compliance of courier resources
  • Working with colleagues to plan for peak periods and improve performance
  • Maintaining a safe, organised working environment
What we offer
What we offer
  • 25 days annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover
  • Fulltime
Read More
Arrow Right

Operations Controller

As an Operations Controller, you’ll manage day-to-day courier resources within t...
Location
Location
United Kingdom , Reading
Salary
Salary:
27000.00 - 31000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in an operational, logistics or customer-focused environment
  • Confident communicator who can manage multiple priorities
  • Comfortable working with KPIs, systems and real-time decision-making
  • Organised, calm under pressure and solutions-focused
  • Basic Microsoft Office skills
  • All successful candidates will be required to complete a DBS check
Job Responsibility
Job Responsibility
  • Managing and allocating courier resources in line with customer SLAs and network requirement
  • Monitoring courier performance and taking action where standards fall short
  • Handling day-to-day customer, courier and operational queries
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Supporting onboarding and compliance of courier resources
  • Working with colleagues to plan for peak periods and improve performance
  • Maintaining a safe, organised working environment
What we offer
What we offer
  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover
  • Fulltime
Read More
Arrow Right

Operations Controller

Reporting to the Operations Shift Supervisor (OSS), the Duty Operations Controll...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong academic achievement, typically to GCSE standard or equivalent in science-based disciplines
  • At least one year’s experience in an operations department
  • Knowledge of civilian aircrew/commercial aviation rules and regulations
  • Knowledge of crew planning and rostering systems
  • Must be able to demonstrate an understanding of the issues within crew rostering, and deal with the sensitive balance of managing and controlling the resources of a group of staff whose performance is determined by Managers outside of their own department
  • Needs to be articulate and can build credible trusting relationships both within and outside of their own department
  • Applicants must be able to demonstrate the Right to Work in the UK and hold a valid UK Driving Licence
  • Applicants must also be able to successfully pass a company-sponsored Counter Terrorism Check (CTC) and/or Security Check (SC) Clearance
Job Responsibility
Job Responsibility
  • Maintain an accurate flight watch of all company aircraft
  • Co-ordinate the expeditious dispatch of SAR, VIP, and trial support aircraft to minimise delays and client inconvenience
  • Flight planning - filing flight plans, coordinating with civil and military ATC where required
  • Manage ATC slots using the CFMU portal
  • Weather and NOTAM monitoring
  • Arrange handling, airport slots, fuel, PPR and necessary permits
  • Arrange crew HOTAC and transport as required
  • Resource allocation and supervision of ramp staff and GSE
  • Monitor crew FTL’s, ensure they are operating within limitations
  • In case of an emergency, initiate the company's Emergency Response Plan (ERP)
What we offer
What we offer
  • 25 days holiday per year from day one plus bank holidays
  • 5% matched Pension scheme
  • Group Life Insurance
  • Health and Wellbeing benefits including Private Health Care and an EAP
  • Fulltime
Read More
Arrow Right

Operations Controller

As a Gucci Operations Controller, you will be responsible for providing operatio...
Location
Location
United States of America , Las Vegas
Salary
Salary:
Not provided
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree preferred
  • Experience with technology to utilize internal retail systems and shipping software programs
  • Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes
  • 1 year of administrative or stock experience
  • preferably in a luxury environment
  • Strong attention to detail and ability to multitask
  • Familiar in Microsoft Word and Outlook
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays
  • Qualified candidates must have the proper work authorization to work in the United States
Job Responsibility
Job Responsibility
  • Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve
  • Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages
  • Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner
  • Maintain clear and accurate operations documents/procedures for reference purposes
  • Submit all 8300 and tax-exempt forms as received
  • Communicate all discrepancies/issues immediately to management
  • Process repairs and damages on a timely basis according to company guidelines
  • Assists with physical maintenance of the boutique
  • Place orders as needed for all supplies for the office and store
  • Ensure compliance with company standards, procedures, and security guidelines
  • Fulltime
Read More
Arrow Right

Operations Controller

As a Gucci Operations Controller, you will be responsible for providing operatio...
Location
Location
United States of America , King of Prussia
Salary
Salary:
22.00 - 24.00 USD / Hour
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree preferred
  • Experience with technology to utilize internal retail systems and shipping software programs
  • Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes
  • 1 year of administrative or stock experience
  • preferably in a luxury environment
  • Strong attention to detail and ability to multitask
  • Familiar in Microsoft Word and Outlook
  • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays
  • Proper work authorization to work in the United States
Job Responsibility
Job Responsibility
  • Execute shipping and receiving process
  • Ensure timely movement of merchandise
  • Assist with identifying problems in operations process and resolve them
  • Maintain clear and accurate operations documents/procedures
  • Submit all 8300 and tax-exempt forms
  • Communicate all discrepancies/issues immediately to management
  • Process repairs and damages
  • Assists with physical maintenance of the boutique
  • Place orders for all supplies for the office and store
  • Ensure compliance with company standards, procedures, and security guidelines
  • Fulltime
Read More
Arrow Right