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Operations Controller

United Kingdom, London East Employment contract 27000.00 - 31000.00 GBP / Year · Job Posted January 23, 2026
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Job Description

CitySprint is on a Fast track to become the UK’s leading courier services provider. We are looking to recruit an Operations Controller to join our team in London East. You will manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.

Job Responsibility

  • Direct communications relating to designated courier workload courteously and efficiently at all times
  • Monitor jobs through to POD and completion, prioritising platinum customers
  • Implement and maintain Service Level Agreements (both customer and service centre specific)
  • Proactively keep clients and colleagues informed of any delays or issues
  • Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required
  • Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources

Requirements

  • Managing and exceeding customer expectations
  • Acting on your own initiative without constant supervision
  • Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times
  • Being highly organised
  • Previous transport industry experience
  • Solid geographical knowledge
  • Excellent punctuality and attendance
  • Computer literate

What we offer

  • An impressive holiday allowance of 25 days
  • Additional day off for your birthday so you can celebrate in style
  • Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
  • Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave
  • Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school
  • Look after your wellbeing with access to a health and wellness program
  • Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
  • Our ride to work scheme means you can keep fit while saving money
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