Operations Consultant Job at Aflac (Columbus)

Operations Consultant

Aflac

Location:
United States , Columbus

Category:
Consulting

Contract Type:
Not provided

Salary:

80000.00 - 100000.00 USD / Year

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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need.

Job Responsibility:

Responsible for medium to large-scale business initiatives/projects within Operations
utilizes established process improvement frameworks to consult with and drive process improvement efforts within the Business Unit
works with management to define pain points and/or improvement opportunities
identifies root causes of defects and recommends action items to address defects
builds future state maps and documents
presents recommendations and helps management develop and implement improvement plans
Assists management with resolving process inefficiencies via process improvement events, including identifying the business problem statement, the root cause(s), metrics related to size of impact, potential effects on the customer experience, success measures, and appropriate process improvements and/or system changes required to resolve the business problem statement
creates/presents recommendations to executive management seeking approval of recommended process improvements
Acts as subject matter expert investigating the needs of the business unit with a focus on improving management routines, operational efficiencies, production workflows, process changes, and associated training in support of delivery and support of business needs
makes recommendations to integrate new and existing processes, technology and rules
participates in process, technology and rules reviews and updates to ensure that processes and systems meet changing business unit conditions
collects, analyzes and documents enterprise and business-unit specific rules
Develops training plans, including the identification of resource needs
monitors and evaluates training programs, processes, and/or practices for quality and effectiveness
delivers appropriate content to address deficiencies
implements state specific training solutions to address deficiencies within assigned business units
Assists the management team with setting goals and objectives as they pertain to training development
may participate in management team functions, working sessions and team building activities
Provides coaching to less experienced staff
facilitates meetings, conference calls
provides performance feedback to supervisors and managers
Works with department to develop and maintains quality controls
assists with department reporting to ensure data integrity
assists with developing reporting to help track process improvement progress
Assists in continual development and improvement of the business process improvement Methodologies
Performs other related duties as required

Requirements:

Bachelor's Degree In a related field
5 - 6 years of professional job-related work experience in process improvement or project management
Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
Proficient in process improvement techniques
diagnostic and creative problem-solving skills
and excellent, analytical, facilitation and negotiation skills
Working knowledge of system development life cycle, business capabilities framework, and business process re-engineering
Strong teamwork and interpersonal skills, including the ability to communicate effectively with all levels of the organization and the ability to collaborate with business unit customers, IT, and management to reach a common agreement
Strong consultative skill set including problem identification, solution development, and selling the solution to customers
Excellent presentation, oral, and written communications skills
Classroom management skills

Nice to have:

Master's Degree In a related field
5 - 6 years of insurance industry experience (strongly preferred)

What we offer:

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence

Additional Information:

Job Posted:
January 15, 2026

Expiration:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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