Operations Compliance Specialist Job at Spring Health

Job Description

Reporting to the Senior Manager of Regulatory and Business Operations, the Operations Compliance Associate independently manages execution of assigned audit deliverables and compliance workstreams within established processes, supporting audit readiness and ongoing complaint tracking through timeline management, documentation review, and risk based escalation. This helps ensure that audits and other complaint related activities stay on track. The ideal candidate is self directed, resourceful, and proactive in raising concerns or ideas. In this role, the Associate partners closely with cross functional teams to support transparent, accountable processes and contribute to a strong culture of regulatory readiness. This is a full time, remote position and part of the BPO and Compliance team.

Job Responsibility

Support internal and external audits by helping coordinate documentation, timelines, and follow up items
Own day to day execution of assigned audit and monitoring workstreams within established processes, including documentation, tracking, prioritization, and issue escalation
Collaborate with cross functional partners to gather information and support compliance reviews
Maintain organized, audit ready records for assigned activities, observations, and follow up actions, ensuring accuracy and completeness prior to senior review
Monitor daily, weekly, and monthly quality and oversight reports to ensure regulatory and internal deadlines are met, evaluate trends and risks, and determine when escalation is required
Identify process gaps and share observations and recommendations with senior team members to support quality, regulatory, and operational improvements
Other duties as assigned

Requirements

Bachelor’s degree or equivalent experience
4+ years of cross functional experience in a high growth startup and or healthcare systems
Exceptional written, verbal, and listening communication skills
A working understanding of grievance and appeals regulations and how they are applied in practice
Proven ability to build effective relationships across teams as a self starter
Ability to manage multiple priorities and perform well under pressure
Strong analytical, organizational, and attention to detail skills
Demonstrated ability to contribute innovative solutions to complex problems with input from multiple stakeholders
A member > team > individual mindset
A collaborative, humble approach with a sense of levity and fulfillment from shared success

What we offer

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure
Access to Noom, a weight management program
Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons for child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching

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Operations Compliance Specialist

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