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Operations Co-ordinator

bregroup.com Logo

BRE

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Location:
United Kingdom , Watford

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

31000.00 - 33000.00 GBP / Year
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Job Description:

The Operations Coordinator supports the BPS Operations function by managing the processing, administration and reporting activities that underpin the delivery of BREEAM and other Building Performance Services products. The role ensures smooth certification workflows, accurate financial processing, and efficient operational support across schemes, systems and customer interactions.

Job Responsibility:

  • Process assessment submissions and certifications in line with operational procedures
  • Carry out administrative QA checks and generate certificates
  • Make certification decisions for assessments under Administrative QA audit level
  • Produce, issue and reconcile invoices, proposals and invoicing schedules
  • Maintain accurate operational, financial and customer records across BREEAM systems, databases and internal platforms
  • Generate weekly operational reports, SLA and KPI data and correct data errors
  • Support the review, editing and publishing of controlled documents and scheme resources
  • Conduct income reconciliation and review historical invoicing
  • Create project codes, proposals, customer accounts and invoices in Agresso and MS Dynamics365
  • Respond to customer queries via email, phone and Live Chat, ensuring timely and accurate information
  • Maintain document registers and controlled document portals
  • Provide operational and administrative support to the BPS Operations Manager and wider BPS teams
  • Collaborate with internal teams including QA & Certification, Finance, Training, Technical and scheme application colleagues to ensure efficient service delivery

Requirements:

  • Strong attention to detail with the ability to maintain accurate administrative and operational records
  • Experience working within an administrative, operations or coordination role
  • Confidence in following established procedures, workflows and compliance requirements
  • Proficiency in MS Excel, including use of formulas and Pivot Tables
  • Competent use of MS Word, Outlook, Teams and database‑driven systems
  • Ability to manage and prioritise a busy and varied workload
  • Strong written and verbal communication skills for handling internal and external queries
  • Ability to quickly learn new systems, tools and processes
  • Experience generating reports, reviewing data accuracy and supporting financial administration
  • Capability to work independently and as part of a wider team
  • Comfortable managing customer or stakeholder enquiries through multiple channels (email, phone, live chat)
  • Experience coordinating documentation, updating controlled records and supporting audit or quality processes
What we offer:
  • Pension scheme – 5% employer-matched contribution
  • Life assurance – 4x your basic salary
  • Enhanced maternity package
  • HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
  • Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points
  • Learning & development – Free access to BRE Academy and our online learning platform
  • Professional membership reimbursement

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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