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Operations Co-Ordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Farnham Common

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have an exciting opportunity for a customer-focused individual to help create exceptional experiences for our customers, ensuring their journey with us is seamless from start to finish. As part of our Operations team, you will play a pivotal role in delivering outstanding support during both the planning stages and while teams are in destination.

Job Responsibility:

  • Communicate with parents, students, and teachers via phone and email, addressing queries and ensuring participants are well-prepared for their trips
  • Provide ongoing support for teams during their expeditions, handling and documenting incidents, and ensuring participants can continue to enjoy their experience
  • Follow up on overdue payments by contacting customers who haven’t responded to automated reminders and ensuring payments are processed within set timeframes
  • Ensure all participant data, including medical information and passport details, is up-to-date and approved before departure
  • Act as a point of contact for customer feedback, resolving issues when possible and collaborating with other departments to improve customer satisfaction
  • Collaborate with School Relationship Managers and internal teams to address concerns regarding individuals or groups during expeditions
  • Identify and implement opportunities for improvement in operations and customer service

Requirements:

  • Experience in a customer-facing role (preferred but not essential)
  • Strong verbal and written communication skills, with a friendly, professional approach
  • Desirable: Experience using a ticketing or email management system
  • Highly organised, able to prioritise tasks and balance multiple responsibilities
  • Detail-oriented with the ability to maintain focus over extended periods
  • Able to respond quickly to changing priorities and adapt to evolving situations
  • Comfortable thinking critically and offering solutions that balance customer needs with business objectives
  • Initiative-driven, with the ability to implement improvements to enhance processes and customer service
  • A passion for travel, education, and youth development
  • Flexibility required: Applicants must be comfortable working a rotating shift pattern, including evenings, nights, and weekends, depending on operational needs

Nice to have:

  • Experience in a customer-facing role
  • Experience using a ticketing or email management system
What we offer:
  • Full training provided in operating procedures, mental and physical first aid, and safeguarding
  • Hybrid working pattern split between our office and working from home
  • Opportunities to travel overseas on familiarisation trips
  • 25 days’ annual leave plus public holidays and a bonus day off for your birthday, with an additional tenure-based allowance up to 5 extra days
  • Recognition and reward programme
  • Access to extensive online learning resources
  • In-house training opportunities
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands
  • A night-shift premium is paid for each night shift worked

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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