Operations Co-ordinator

• Receive, review, and enter customer orders into the order management system
• Verify pricing, quantities, terms, and customer details for accuracy
• Coordinate with sales, production, warehouse, logistics, and finance teams to ensure on-time fulfilment
• Monitor order status from processing through delivery
• Proactively communicate with customers regarding order confirmations, delays, and delivery updates
• Resolve order discrepancies, shortages, or delivery issues
• Prepare and issue invoices once orders are delivered
• Maintain accurate customer and order records
• Support continuous improvement of order processing and fulfilment workflows
• Analyse performance metrics, prepare reports, and recommend solutions for improvement
• Manage budgets, forecasts, and internal financial tracking in collaboration with finance teams
• Coordinate cross-functional projects, ensuring deadlines, deliverables, and quality standards are met
• Preparation of weekly sales and margin reports

• Bachelor's degree preferred
• 3+ years of experience in order management, customer service, or operations
• Strong financial acumen and experience with budgeting, forecasting, and reporting
• Excellent organizational, leadership, and communication skills
• Proven track record of process improvement and change management
• Ability to work cross-functionally and manage multiple priorities
• Proficiency with business software (SAGE/SAP systems, project management tools, Microsoft Office Suite)
• Strategic thinking with attention to detail
• Adaptability and resilience in a fast-paced environment
• Data-driven mindset with analytical skills

Excellent benefits