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Operations Co-ordinator, ANZ- Technical Services

https://www.baxter.com/ Logo

Baxter

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Location:
Australia , Old Toongabbie

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a proactive and solutions‑focused Operations Co-Ordinator to deliver exceptional customer service and operational support within our Technical Services team at Baxter. You will play a critical part in ensuring service excellence by acting as the primary point of contact for service enquiries and complaints, while supporting field service and repair teams through accurate, compliant, and efficient operations. Reporting to the Senior Manager, Technical Services, you will bring a strong customer service approach with a proven ability to solve problems effectively, supported by excellent organisational skills and a high level of attention to detail to ensure data accuracy. This is an excellent opportunity for an experienced service operations professional looking to make a significant impact on service performance and customer experience.

Job Responsibility:

  • Manage Customer Operations’ Shared Inbox & Phone enquiries, ensuring customer satisfaction in all interactions
  • Open and close service requests, providing reports to maintain the integrity of work orders and ensure timely closure
  • Log complaints, coordinate warranties, and update ERP systems
  • Manage service contracts within JDE, including billing, work order creation, and PM management
  • Maintain relevant dashboards and coordinate execution with in-house and third-party technicians
  • Complete weekly invoicing of service jobs and issue credits promptly
  • Lead and engage in key initiatives, contributing to business projects focused on transformation and continuous improvement
  • Develop and maintain relationships to ensure business flow and meet important metrics
  • Prepare service or benchmark reports by collecting and analyzing service data
  • Assist the Manager with quotations for installation, maintenance, and service repair works in line with customer contracts
  • Collaborate cross-functionally with Clinical and Sales teams to achieve business objectives
  • Serve as the subject-matter expert for Customer Operations processes and systems, providing guidance and support to the team

Requirements:

  • Prior experience in a within the Medical/Healthcare Industry is highly regarded
  • Strong organization and coordination skills with the ability to multi-task and meet deadlines
  • Excellent telephone manner and interpersonal skills
  • Highly effective communication and time-management skills
  • Proactive with independent working skills
  • Superior problem-solving and multi-tasking abilities
  • Ability to prioritize and use sound judgement to meet tight deadlines and achieve targets
  • Intermediate to advanced skills in Microsoft Word, Excel, and PowerPoint
  • Experience with Oracle/JDE Edwards, SAP, ARIBA/COUPA & Outlook is desirable
  • Ability to build and sustain internal and external relationships
  • Solid reporting skills and exceptional attention to detail

Nice to have:

Experience with Oracle/JDE Edwards, SAP, ARIBA/COUPA & Outlook is desirable

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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