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We are seeking a proactive and solutions‑focused Operations Co-Ordinator to deliver exceptional customer service and operational support within our Technical Services team at Baxter. You will play a critical part in ensuring service excellence by acting as the primary point of contact for service enquiries and complaints, while supporting field service and repair teams through accurate, compliant, and efficient operations. Reporting to the Senior Manager, Technical Services, you will bring a strong customer service approach with a proven ability to solve problems effectively, supported by excellent organisational skills and a high level of attention to detail to ensure data accuracy. This is an excellent opportunity for an experienced service operations professional looking to make a significant impact on service performance and customer experience.
Job Responsibility:
Manage Customer Operations’ Shared Inbox & Phone enquiries, ensuring customer satisfaction in all interactions
Open and close service requests, providing reports to maintain the integrity of work orders and ensure timely closure
Log complaints, coordinate warranties, and update ERP systems
Manage service contracts within JDE, including billing, work order creation, and PM management
Maintain relevant dashboards and coordinate execution with in-house and third-party technicians
Complete weekly invoicing of service jobs and issue credits promptly
Lead and engage in key initiatives, contributing to business projects focused on transformation and continuous improvement
Develop and maintain relationships to ensure business flow and meet important metrics
Prepare service or benchmark reports by collecting and analyzing service data
Assist the Manager with quotations for installation, maintenance, and service repair works in line with customer contracts
Collaborate cross-functionally with Clinical and Sales teams to achieve business objectives
Serve as the subject-matter expert for Customer Operations processes and systems, providing guidance and support to the team
Requirements:
Prior experience in a within the Medical/Healthcare Industry is highly regarded
Strong organization and coordination skills with the ability to multi-task and meet deadlines
Excellent telephone manner and interpersonal skills
Highly effective communication and time-management skills
Proactive with independent working skills
Superior problem-solving and multi-tasking abilities
Ability to prioritize and use sound judgement to meet tight deadlines and achieve targets
Intermediate to advanced skills in Microsoft Word, Excel, and PowerPoint
Experience with Oracle/JDE Edwards, SAP, ARIBA/COUPA & Outlook is desirable
Ability to build and sustain internal and external relationships
Solid reporting skills and exceptional attention to detail
Nice to have:
Experience with Oracle/JDE Edwards, SAP, ARIBA/COUPA & Outlook is desirable