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Are you ready to dive into a dynamic role where every day brings new challenges? We're on the hunt for an Operations & Client Support Executive to join our vibrant maintenance and property services team! If you thrive in busy environments, love interacting with clients, and have a talent for organisation, this is the perfect opportunity for you!
Job Responsibility:
Engineer Scheduling & Diary Management: Allocate reactive maintenance jobs based on engineer skills, location, and availability
Client Account Management: Manage up to 10 key accounts, ensuring client needs are met and expectations exceeded
Quoting & Commercial Oversight: Prepare quotes for small works and follow-on jobs
coordinate engineer availability and seek approvals
Invoicing & Financial Admin: Process invoices accurately and promptly upon job completion
Job Tracking & Closure: Maintain up-to-date records with notes, photos, and documentation
Supplier Coordination: Order and track materials while liaising with suppliers for timely delivery
Issue Resolution: Address delays and complications swiftly and efficiently
CRM Management: utilise systems internal systems to streamline scheduling and account management
Performance Monitoring: Track KPIs such as first-time fix rates and client satisfaction.
Requirements:
Proven experience in scheduling or account management within maintenance, construction, or facilities
Strong multitasking and organisational skills in a fast-paced setting
Excellent communication and problem-solving abilities
Commercial awareness and confidence in quoting and invoicing
Familiarity with CRM systems (Big Change experience is a plus)
Ability to foster client relationships and drive business growth.