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Operations Associate

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INSPYR Solutions

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Location:
United States , Addison

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Category:
Banking

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Contract Type:
Not provided

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Salary:

22.00 USD / Hour
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Job Description:

The Operations Associate is a member of the Loan Operations team focused on individual servicing efforts through multiple media and processing channels. The Operations Associate will leverage their unique insight into multiple product lending platforms to perform critical back office processes and beta-test new customer facing initiatives.

Job Responsibility:

  • Provide quality customer service during phone and email interactions
  • Provide all relevant product/service information
  • Must multi-task, including researching information through multiple systems
  • Accurately posts payments received from bank lockbox to system of record
  • Relentlessly ask questions of the tools used and accounts serviced
  • Provide support to frontline agents by completing back-end exception tasks
  • Make needed changes within account records related to the receipt of bankruptcy notices, validation of debt requests, death certificates, debt consolidation requests, and military orders
  • Negotiate debt consolidation settlement agreements
  • Respond appropriately via phone interactions, emails, or written communication
  • Handle the clerical functions of processing debit card chargebacks
  • Follow and apply Standard Operating Procedures (SOPs) appropriately
  • Perform other duties or tasks as assigned

Requirements:

  • High School diploma or equivalent
  • 1+ years of experience in a customer support/contact center environment preferred
  • Communicates clearly, in both verbal and written form
  • Acts with dignity and respect, connecting with both internal and external partners
  • Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment
  • Ability to work extended hours/weekends as needed
  • Achieves successful results by focusing on performance that enhances the customer experience
  • Is proactive in identifying opportunities for improvement
  • Builds effective working relationships and collaborates as a team player
  • Proficient in Microsoft Office Products (Outlook, Excel, Word)
  • Exhibits a commitment to quality account handling
  • Show a dedication to adherence to schedule
  • Exhibit knowledge of, and practice adherence to current SOP's
  • Notates full and complete information, updates all contact information, and properly selects disposition coding and comment class
What we offer:
  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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