Operations Associate Job at Bitwarden

Operations Associate

Bitwarden

Location:
United States

Category:
Office Administration

Contract Type:
Not provided

Salary:

60000.00 - 80000.00 USD / Year

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Job Description:

We are looking for a full-time Operations Associate who will contribute to the ongoing development and improvement of sales and marketing processes, systems, data, and decision-making. You will play an integral role in customer lifecycle tracking, CRM management, data entry, and cross-functional project management. This is a great opportunity for a motivated individual to gain exposure in a fast-paced technology sales and marketing environment. For this role, we are looking for someone located within the U.S.

Job Responsibility:

Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
Review and staging of marketing communications, and support for marketing events
Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
Supporting daily, weekly, and monthly reporting and data auditing tasks
Maintaining documentation for Sales and Marketing Operations processes
Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments

Requirements:

1-3 years of experience in Sales or Marketing Operations
1-3 years CRM administration experience (HubSpot strongly preferred)
Experience leveraging data to improve processes
Ability to absorb new knowledge on a daily basis
Ability to multitask and complete projects in an expeditious and comprehensive manner
Ability to clearly communicate and work well with others
Ability to understand tools: databases, order entry, Stripe, Excel
Experience interacting with software vendors (product evaluations, relationship management)
Willingness to support AI agent and workflow development
Possess an upbeat attitude
Self-motivated and willing to learn
Exceptional written and verbal communication skills
Detail-oriented
Strong time management and organization skills
Ability to understand and work in the following applications/platforms: G Suite, MS Excel, Asana, Ninetailed/Contentful, and HubSpot

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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