Operations Associate

• Ensure ABL client advances are made each day within cut off times and monitoring ABL client cash balances using external bank platforms
• Use WF systems and SWIFT messaging to control and collect client cash so that it can be posted to client loans
• Have the ability to perform all IF/CF funding, forecasting, customer bank account management activities and administration of user access to external bank accounts for clients and team members
• Ensure timely resolution of bank reconciliation items
• Be seen as subject matter expert being able to resolve queries from front line partners or external banking partners
• Be the main point of contact for internal & external audits, control testing by internal stakeholders, and Business Process Mapping activities
• Raise concerns, improvement ideas, establish clear actions & follow ups
• Identify training and process improvement needs to further enhance the internal and/or external customer experience ensuring accurate & timely processing and query resolution. Escalating internally & cross functionally as and when required
• Identify and drive process simplification
• Ensure processes are executed and maintained in line with regulatory and WF standards at all times and ensure that records are maintained to the highest standard
• Maintain and ensure adherence to Standard Operating Procedures and Business Continuity Planning to ensure that procedures are updated to reflect operating practices
• Work with other departments, including Commercial, Risk and Controllership to maintain and improve awareness and understanding of the Operations requirements

• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Attention to detail, problem solving attitude, strong organisational skills, improvement mind set, proactive in identifying improvement & efficiency opportunities
• Knowledge of Treasury processes would be beneficial, but not essential
• Ability to work under time pressure
• Ability to work independently and as a wider Team Member with minimal supervision
• Ability to make decisions within the agreed boundaries with minimal supervision and communicate effectively with internal and external customers – a strong team player
• Able to display a positive attitude and flexible approach to assigned tasks with a desire to learn and grow within the organisation
• The ability to establish strong partnerships at all levels and the ability to influence key stakeholders internally/externally
• Strong knowledge of MS Excel including ability to create pivot tables to manage and analyze data is essential

Knowledge of Treasury processes