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We’re seeking a dynamic Operations Associate to partner with our Product, BizOps, and Support leaders to keep our day-to-day operations running smoothly and enable Findigs to scale sustainably. As a member of the broader BizOps team, you’ll also play a key supporting role in Findigs’ financial operations and strategy, modeling the financial implications of various initiatives.
Job Responsibility:
Collaborate with the BizOps team to manage day-to-day operations across multiple product teams
Maintain and continuously improve standard operating procedures, workflows, and documentation to ensure consistency, quality, and scalability
Monitor operational performance metrics and dashboards to identify trends, bottlenecks, and errors, then partner with team leads to design and implement concrete improvements
Maintain staffing and operating forecasts for offshore teams, including headcount planning, capacity modeling, and performance reporting to internal stakeholders
Collaborate with Product leadership and the Executive team on ways to improve product operations.
Requirements:
Bachelor’s degree in Business, Operations, or a quantitative field like Economics, Statistics, or Mathematics
1-3 years of experience in operations, management consulting, finance, or a related analytical field
Demonstrated experience owning and improving processes end-to-end, from diagnosing issues to rolling out and monitoring changes
Strong organizational skills, attention to detail and ability to balance multiple priorities
Excellent communication and interpersonal skills
Intermediate to advanced Excel/Google Sheets experience
Experience with analytics or project management tools, such as Jira, Notion, Sigma, Tableau, etc.
Nice to have:
Experience with SQL and/or BI tools
Familiarity with P&L management and financial modeling
Startup experience in an operations or support operations role