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Operations Associate

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GuestReady

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Location:
Portugal , Lisbon

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an Operations Associate to join our Lisbon team! This is an exciting opportunity for someone passionate about hospitality, operations, and customer experience to grow within a fast-paced, international, and high-growth company.

Job Responsibility:

  • Build and maintain strong, trust-based relationships with guests
  • Support daily operations across departments including Maintenance and Housekeeping
  • Manage reservations, guest communication, and day-to-day operational tasks
  • Use our PMS and internal tools to coordinate information effectively
  • Ensure smooth processes and consistently high service standards
  • Solve problems quickly while delivering exceptional guest experiences

Requirements:

  • Fluent in Portuguese and English (spoken and written)
  • Based in Lisbon with flexibility to work shifts and weekends (on-site role)
  • Experience in hospitality, tourism, reception, or customer-facing operations
  • Strong problem-solving mindset and ability to stay calm under pressure
  • Guest-centric approach with excellent communication skills
  • Highly organised, detail-oriented, and proactive
  • Eager to learn and grow in a dynamic environment
What we offer:
  • A fast-paced, collaborative, and supportive team culture
  • Real opportunities for professional growth and career progression
  • Multicultural and international exposure
  • Flat hierarchy where your ideas truly matter
  • Regular team events and company off-sites
  • A high-tech, high-growth environment where you can make an impact

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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