Operations Associate

• Maintain and improve the delivery of 'superior' customer service by working as directed by management to ensure that all work is processed within PLA
• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint
• To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management
• Proactively participating and leading change / transformation initiatives across the site and the bank
• Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards
• Ensure a high degree of accuracy in order to minimize operational risk
• Work productively and professionally
• Demonstrate ways to improve customer service and increase productivity
• To operate Operational and FCC Controls
• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department

• Excellent English (written and verbal) communication skills
• Trade experience is a must
• Awareness of the trade facilities and customer trade cycles
• Awareness applicable to the role, of the content and application of ICC rules
• Strong interpersonal skills
• Medium-high MS office knowledge/skills (especially Excel)
• Previous experience in large scale centralized operations is desirable
• Flexibility to work in time zones as required by business

Previous experience in large scale centralized operations

• Flexible working
• Continuous professional development
• Opportunities to grow within an inclusive and diverse environment