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Operations Associate

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GuestReady

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Location:
Portugal , Porto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

GuestReady is a leading global short-term rental management and hospitality company, delivering exceptional service to property owners and unforgettable stays to guests. Since our launch in 2016, we’ve hosted over 3.3 million guest nights, generated more than $170M in Gross Booking Value, and built a managed portfolio exceeding $1B. Operating across the United Kingdom, France, Portugal, Spain, and the UAE, we are on a mission to revolutionize the short-term rental industry through innovative technology and a true passion for hospitality. From listing optimization and guest communication to housekeeping, maintenance, and pricing strategy — we take care of everything, allowing property owners peace of mind and guests a seamless experience. We’re looking for a motivated and detail-oriented Operations Associate to join our dynamic team in Porto. This is an exciting opportunity for someone passionate about hospitality, operations, and customer experience, who is eager to grow within a fast-paced, international environment.

Job Responsibility:

  • Build strong, trust-based relationships with guests
  • Manage reservations and handle guest communications efficiently
  • Support daily operations across departments such as Housekeeping and Maintenance
  • Coordinate tasks using our Property Management System (PMS) and internal tools
  • Ensure smooth day-to-day operations and a high-quality guest experience

Requirements:

  • Fluency in Portuguese and English (written and spoken)
  • Based in Porto and available to work on-site, including weekends and shifts
  • Previous experience in hospitality, tourism, or customer-facing roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • A guest-first mindset with excellent interpersonal skills
  • Highly organized, detail-oriented, and eager to learn
What we offer:
  • Collaborative and fast-growing team environment
  • Exposure to a multicultural and international workplace
  • Real opportunities for career progression
  • A flat organizational structure where your ideas matter
  • Diverse challenges that foster continuous learning
  • Regular team events and off-sites

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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