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We are looking for an Operations Associate to manage daily operations with a strong focus on data management, client escalation handling, and technical coordination. The role requires hands-on involvement with electronics and EV charger systems, along with cross-functional coordination to ensure smooth and timely issue resolution.
Job Responsibility:
Manage and maintain operational data, trackers, and MIS with high accuracy
Create and update daily, weekly, and monthly reports
Handle client escalations and ensure timely, structured resolutions
Coordinate with technical, field, and support teams to meet SLAs
Support troubleshooting and monitoring of EV chargers and electronic systems
Track charger performance, uptime, and fault closures
Maintain SOPs, documentation, and escalation matrices
Requirements:
Strong knowledge of data management
Proficient in MS Excel / Google Sheets
Proven ability to handle client escalations
Working knowledge of electronics and charger systems
Good communication, analytical, and problem-solving skills
What we offer:
We’ll cover your EV EMIs
Courses, mentoring, and all the feedback you can handle
Flexible schedules, insurance, comprehensive wellness programs, and mental health support
Referral rewards: Share the Bolt.Earth love and earn 50% of monthly CTC of the candidate
Quarterly off-sites, hackathons, and culture-building events