Operations Associate Job at Wayfinder

Operations Associate

Wayfinder

Location:
United States

Category:
Office Administration

Contract Type:
Not provided

Salary:

55000.00 - 70000.00 USD / Year

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Job Description:

Wayfinder is looking for a full-time Operations Associate to join our team! The ideal candidate will maintain keen attention to detail while operating in a fast-moving startup environment. The Operations Associate will contribute to Wayfinder financial operations, sales operations, and business operations efforts. Reporting to the Senior Operations Manager, the Operations Associate should be highly adaptable and able to make contributions across a wide range of projects. This is an ideal role for someone interested in developing a broad skill set and wanting to get a front row seat to the behind-the-scenes operations of a fast-growing, venture-backed EdTech startup.

Job Responsibility:

Support Wayfinder’s back-to-school fulfillment season by placing orders, tracking progress, and troubleshooting issues in close partnership with our printing/shipping vendor
Support Accounts Payable by processing bill payments and coordinating approvals and coding so bills are paid on time and accurately recorded
Liaise with customers to ensure timely payment of invoices and support an effective Accounts Receivable (AR) system
Monitor and triage multiple company email inboxes, responding to requests, routing messages to the right owners, and keeping communications organized and easy to find
Contribute to maintaining an accurate and actionable CRM (Salesforce) by updating accounts, pulling reports, and conducting analyses, as needed
Supported Wayfinder’s sales tax process by requesting and managing exemption certificates, tracking state-by-state requirements, supporting state registrations, and helping maintain ongoing compliance
Work cross-departmentally to strategize and develop improvements and processes that contribute to the operational success of Wayfinder
Supported Business Operations by maintaining accurate company records and documentation (e.g., W-9s, insurance, corporate details), and providing information to customers and sales reps as needed
Provide day-to-day tech support and reinforced company tech compliance (access, tools, and basic troubleshooting)
Support People Operations with Onboarding & Offboarding of Employees, Contractors, and other strategic partners

Requirements:

Business or Finance bachelor’s degree, or 2-3 years of relevant experience in an Operations/Admin role preferred
Highly proficient in the Google Suite (Gmail, Docs, Slides, Sheets)
Strong organizational and analytical skills—great at catching the small details that really matter
Strong written and verbal communication skills and work ethic
Ability to work independently and as a team player
Self-starter who can learn new tools and processes independently – ready to dive in and figure it out
Tech savvy —you don’t need to know it all, but you can learn quickly and then teach/help someone else
Craves context, excited by being an expert, wants to understand all aspects of what they are doing, and doesn’t leave questions unanswered

Nice to have:

Experience working in Salesforce
Experience working in Maxio and QuickBooks
Experience working in K12 Education
Passion for purpose driven work
A background in Finance, Operations, Executive Assisting, or similar roles

What we offer:

Stock: Ownership in a fast-growing venture-backed company
401k: We care about your ability to save for your future
Family Focus: Parental leave and flexibility for families
Time Off: Flexible vacation policy to encourage people to get out and see the world
Healthcare: Medical, dental, and vision policies
Goodies: Whatever hardware and software you need to get the job done
Team Fun: Regularly scheduled events, annual retreat, and celebrations
Learning: Learning & Development Opportunities to grow your skills and career
Great team: Working with fun, hard-working, kind people committed to making a difference
Flexible culture: We are results-focused. We don’t work at the office every day

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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