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Operations Associate - Morocco

Morocco, Tangier · Job Posted June 15, 2026
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Job Responsibility

  • Build and maintain strong, trust-based relationships with guests
  • Support daily operations across departments including Maintenance and Housekeeping
  • Manage reservations, guest communication, and day-to-day operational tasks
  • Use our PMS and internal tools to coordinate information effectively
  • Ensure smooth processes and consistently high service standards
  • Solve problems quickly while delivering exceptional guest experiences
  • Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes

Requirements

  • Fluent in English (spoken and written)
  • Experience in hospitality, tourism, reception, or customer-facing operations
  • Strong problem-solving mindset and ability to stay calm under pressure
  • Guest-centric approach with excellent communication skills
  • Highly organised, detail-oriented, and proactive
  • Eager to learn and grow in a dynamic environment

What we offer

  • A fast-paced, collaborative, and supportive team culture
  • Real opportunities for professional growth and career progression
  • Multicultural and international exposure
  • Flat hierarchy where your ideas truly matter
  • Regular team events and company off-sites
  • A high-tech, high-growth environment where you can make an impact

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