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As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage workstreams in the field of Contributor Management by building and running solutions, tools, and processes, and while working with a cross-functional team including Customer Operations, Product, Engineering, and many others. You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments for data collection. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.
Job Responsibility:
Build and drive some of our most critical operational processes: Design and maintain clear instructions for data collection
Conduct live and remote onboarding sessions
Track performance and project progress
Analyse and resolve any issues contributors are facing
Own the day-to-day delivery of customer commitments
Create an effective feedback loop between the front line, product, strategy, and customers
Collaborate with stakeholders to improve processes for new and existing customers
Requirements:
Excellent communication skills in English and Spanish
Industry experience (+2) in an operational role and/or a top-tier consulting firm
A track record of delivering high-quality outcomes in a data-heavy environment
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Analytical, planning, and process improvement capability
Empathy towards the challenges of physical activities
Experience with reading SQL, or have demonstrated analytical skills