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Operations Associate Director

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The Cigna Group

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Location:
India , Hyderabad

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Category:
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Contract Type:
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Salary:

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Job Description:

The Associate Director of Operations will provide strategic leadership for the Hyderabad site, overseeing Analytics, Workforce Management (WFM), and Print & Distribution functions. This role ensures operational excellence, drives efficiency, and delivers data-driven insights to support global business objectives. The Associate Director will lead diverse teams, foster innovation, and collaborate with senior leaders to align site operations with enterprise priorities. Success in this role requires the ability to operate effectively in a highly matrixed organization, managing multiple stakeholders across global and regional teams.

Job Responsibility:

  • Develop and execute operational strategies for Analytics, WFM, and Print & Distribution to support organizational goals
  • Align site operations with global priorities, ensuring scalability and cost-effectiveness
  • Champion continuous improvement and automation initiatives across all functions
  • Lead teams responsible for: Analytics: Metrics, dashboards, insights, reporting, and advanced analytics
  • Workforce Management: Forecasting, capacity planning, scheduling, and real-time administration
  • Print & Distribution: End-to-end print operations and distribution processes
  • Ensure timely, accurate, and high-quality deliverables across all functions
  • Build strong relationships with global and regional stakeholders, influencing decisions and aligning priorities
  • Navigate complex organizational structures to drive consensus and deliver results
  • Represent Hyderabad operations in enterprise forums and cross-functional initiatives
  • Oversee development of dashboards, scorecards, and operational reports to inform leadership decisions
  • Leverage analytics and workforce models to optimize performance and resource allocation
  • Build and nurture high-performing teams across multiple disciplines
  • Implement talent strategies to attract, retain, and develop specialized skill sets
  • Foster a collaborative, growth-oriented culture
  • Drive adoption of technology platforms for WFM, analytics, and print operations
  • Identify and implement process improvements and automation opportunities

Requirements:

  • Bachelor’s degree in Business, Operations, Analytics, or related field
  • MBA preferred
  • 16+ years of progressive experience in operations leadership, with exposure to analytics, WFM, and print/distribution
  • Proven ability to lead large, multi-functional teams in a global, matrixed environment
  • Expertise in business intelligence tools (Tableau, PowerBI), WFM platforms, and operational technologies
  • Strong strategic thinking, communication, and stakeholder management skills
  • Experience influencing senior leadership and driving enterprise-level initiatives

Additional Information:

Job Posted:
April 19, 2026

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