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We have an exciting opportunity for a Operations Assistant to join our lovely team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect. As our Operations Assistant, you’ll be at the heart of keeping our Forest location running smoothly behind the scenes. From maintaining our cabins to ensuring every facility is in top condition, your work plays a vital role in creating a seamless and enjoyable stay for every guest. Set within a peaceful woodland environment, this role offers a refreshing alternative to typical maintenance positions. You’ll enjoy a balanced work schedule while working outdoors and as part of a supportive team, all while contributing to the unique Forest Holidays experience. You’ll take a hands-on approach to a variety of operational tasks, ensuring everything is safe, functional, and ready for guests to enjoy from the moment they arrive.
Job Responsibility
Ensuring hot tubs are in perfect working order every day for our guests
Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable)
Paying attention to the little details and delivering daily tasks in a timely and competent manner
Taking pride in delivering exceptional customer service
Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin
Requirements
Positive, can-do attitude and strong work ethic
Ability to work well in a team and communicate effectively with colleagues
Great attention to detail, ensuring high cleanliness standards are met
Some previous experience in a similar role
Willingness to work outdoors in a natural setting, whatever the weather
Full clean UK driving license
What we offer
Generous holiday allowance
Performance-based bonuses (5% paid quarterly when customer service targets are met)
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Pension scheme
One full paid day to volunteer
Subsidised meals
Health cash plan and life assurance
Wellbeing events and activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages