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360 Resourcing Solutions Logo 360 Resourcing Solutions · Office Administration

Operations Assistant

United Kingdom, Stratford-upon-Avon 27000.00 - 29000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

We are looking for an Operations Assistant to join our Service Delivery Team based in Stratford-upon-Avon. This role is central to coordinating field operations, managing technician schedules, and maintaining service excellence and SLA compliance. You'll be the vital link between customers and field technicians, ensuring work is booked in advance and carried out efficiently—whether it's planned maintenance, emergency response, or installations.

Job Responsibility

  • Job scheduling and coordination of service delivery across multiple regions
  • Liaising with customers and technicians to arrange pre-planned and reactive maintenance
  • Ensuring follow-up work is actioned (e.g. booking permits, updating schedules)
  • Managing incoming calls and customer queries in a small but busy contact centre environment
  • Optimising technician schedules based on geography, travel time, and job type
  • Supporting the service delivery, billing, and finance teams with reports and management information (MI)

Requirements

  • Experience in compliance administration, scheduling, or operational coordination is essential
  • Proven success in a fast-paced office environment
  • Highly organised, resilient, and self-motivated
  • Strong customer service skills and a confident communicator
  • Excellent written and verbal communication
  • Proficient in Excel and general IT systems
  • Able to work both collaboratively and independently
  • Detail-oriented with strong administrative skills

What we offer

  • Full / Formal Training Programme
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme
  • Wellness programme
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