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We are looking for an Operations Assistant to join our Service Delivery Team based in Stratford-upon-Avon. This role is central to coordinating field operations, managing technician schedules, and maintaining service excellence and SLA compliance. You'll be the vital link between customers and field technicians, ensuring work is booked in advance and carried out efficiently—whether it's planned maintenance, emergency response, or installations.
Job Responsibility:
Job scheduling and coordination of service delivery across multiple regions
Liaising with customers and technicians to arrange pre-planned and reactive maintenance
Ensuring follow-up work is actioned (e.g. booking permits, updating schedules)
Managing incoming calls and customer queries in a small but busy contact centre environment
Optimising technician schedules based on geography, travel time, and job type
Supporting the service delivery, billing, and finance teams with reports and management information (MI)
Requirements:
Experience in compliance administration, scheduling, or operational coordination is essential
Proven success in a fast-paced office environment
Highly organised, resilient, and self-motivated
Strong customer service skills and a confident communicator
Excellent written and verbal communication
Proficient in Excel and general IT systems
Able to work both collaboratively and independently