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Operations Assistant Manager

Philippines, Manila Employment contract · Job Posted November 17, 2025
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Job Description

Operations Assistant Manager position at Sheraton Manila Bay, responsible for cashier operations, guest check-ins, room assignments, staff supervision, and ensuring quality service standards in a hotel environment.

Job Responsibility

  • Complete designated cashier and closing reports
  • Review shift logs/daily memo books and document pertinent information
  • Contact appropriate departments to resolve guest calls, requests, or problems
  • Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing room keys
  • Sell rooms to guests without reservations
  • Ensure rates match market codes and document exceptions
  • Scan and charge checks from outlets to rooms
  • Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Report accidents, injuries, and unsafe work conditions
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Develop and maintain positive working relationships
  • Ensure adherence to quality expectations and standards

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

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