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As an Operations and Support Coordinator, you must be passionate about customer service, problem- solving and have an expertise in a variety of UFS functions.
Job Responsibility
First point of customer contact for inquiries regarding Travel and Expense, Timekeeping, Accounts Payable, Contracts, Procurement and Payroll
Research solutions for customers when a standard process or procedure will not satisfy their needs
Ensure that customer inquiries are resolved in a timely manner
Work with highly confidential information and maintain confidentiality
Build and maintain strong relationships across campus by providing high level service
Thoroughly document conversations as they occur and escalate calls as necessary
Identify issues with administrative processes that create challenges for our customers and play an active role in implementing solutions
Seek out and take advantage of opportunities for professional development
Requirements
2-3 years of customer service experience or phone support experience
High School Diploma or GED
Understanding of higher education environment
High aptitude for multiple technologies and change
Can professionally communicate effectively with a diverse community