Operations and Service Delivery Coordinator

• Working closely with the project manager to support the project implementation process by creating a project implementation plan, setting up the system, and briefing the relevant stakeholders in delivery
• Managing the program delivery fees/budget, project launch, orientation sessions, clients workshops online or onsite face-to-face
• Handling the daily relationship with the client and dealing with the escalations
• Monitoring the satisfaction of the participant on projects and ensuring that the projects are running smoothly together with the key stakeholder and with the support of the project manager
• Driving best practice of system usage by identifying problems and recommending solutions in collaboration with other colleagues
• Working closely with CV writers and coaching teams by assigning work to them, checking and following up on overdue projects, and by responding to them regarding their queries
• Ad-hoc operations reporting in Excel, tracking and presenting project data, and attending client project calls

• Fluent German and English (both written and verbal)
• Strong experience in the same or similar role(s) like project coordination
• Strong experience in client facing and stakeholder management
• Good at time management, multitasking, and prioritizing tasks
• Attention to detail to keep track of multiple assignments, coach details and dates
• Good knowledge of Google Workspace and Excel would be a plus
• Excellent communication skills (for written, verbal, presentation, responding to client and external/internal stakeholders)
• Very good organizational skills to manage several work assignments simultaneously
• Logical thinking and problem-solving skills to deal with any schedule conflicts or delivery issues
• Friendly, approachable manner when dealing with internal or external stakeholders

Good knowledge of Google Workspace and Excel

• An empathetic culture and supportive leadership who prioritize your well-being and personal development
• Ability to grow in multiple areas in the company
• Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
• We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
• Participate in exciting Team Building events