Operations and Production Support Technical Analyst Job at Robert Half (Torrance)

Product Operations Analyst

Instawork is on a mission to create meaningful economic opportunities for skille...

Location

United States , San Francisco

Salary:

80000.00 - 100000.00 USD / Year

Instawork

Expiration Date

Until further notice

Requirements

An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations
A Passion for Product & Tech
Curious about AI
Analytical & Data-Curious
A Problem-Solver
Eager to Learn Technical Skills
Collaborative & Hands-On

Job Responsibility

Support Product Rollouts & Adoption
Contribute to Product Development
Analyze Feature Performance
Champion the User Experience
Streamline Team Operations

What we offer

A variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity

Fulltime

Product Operations Analyst

Instawork is on a mission to create meaningful economic opportunities for skille...

Location

United States , Chicago

Salary:

80000.00 - 100000.00 USD / Year

Instawork

Expiration Date

Until further notice

Requirements

An early-career professional, from a recent graduate up to 2 years of experience, looking to build a career in product operations
A Passion for Product & Tech
Curious about AI
Analytical & Data-Curious
A Problem-Solver
Eager to Learn Technical Skills
Collaborative & Hands-On

Job Responsibility

Support Product Rollouts & Adoption
Contribute to Product Development
Analyze Feature Performance
Champion the User Experience
Streamline Team Operations

What we offer

Equity in the form of stock options
A variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Production Support Analyst

The Apps Support Intermediate Analyst provides technical and business support, i...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Basic knowledge or interest about apps support procedures
concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands how own sub-function integrates within the function and commercial awareness
evaluates situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service

Job Responsibility

Provide technical and business support for users of Citi applications
field issues and queries from stakeholders and provide short-term resolutions
work with technology partners for long-term remediation
act as a liaison between users/traders, interfacing internal technology groups and vendors
participate in disaster recovery testing
participate in application releases, testing and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities and security issues
cooperate with development colleagues to prioritize bug fixes and support tooling requirements

Fulltime

Production Support Analyst

Citi Technology are seeking a highly motivated IT professionals to join our Appl...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of experience in System Analysis, applications support roles
Knowledge or working experience with Unix or Linux environment
Knowledge of ETL jobs
Knowledge or working experience on relational databases - Oracle, Microsoft SQL
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
Strong design & execution bend of mind to help resolve complex technical issues
Passion for technology, eager to learn and make a career in Technology
Intermediate or Advanced English
Bachelor's Degree in Comp science, IT, or other engineering disciplines

Job Responsibility

Provide front line support Citi’s proprietary technologies
Champion stability initiatives to enable application high availability for Business-As-Usual
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate
Monitor system processing, infrastructure alerts, batch failures, and recover processes when required
Communicate effectively with operations, technology, and business partners on a regional or global basis
Interact with software vendors to provide best solutions to business problems
Participate in disaster recovery testing
Participate in application releases, testing and deployment into production if required
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation

Fulltime

FX Application Support Analyst

As an FX Trade Capture Application Support Analyst you will play a pivotal role ...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in a Production Support role/environment is essential
Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
Experience installing, configuring and/or supporting business applications
Knowledge and experience of Problem Management Tools
Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
Experience in a Foreign Exchange / Markets Support is preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
Develop and maintain technical support documentation for support team members and wider technology teams
Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Participate in application releases from development, testing and deployment into the production environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Experience in the support field with experience in incident management processes/tools
Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
Good written communication
Autonomy, curiosity, rigor
A proactive and reactive attitude / A team spirit and a desire to learn continuously
Ability to analyze and synthesize
Middle English and French
Banking knowledge and functional case analysis skills preferred

Job Responsibility

Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
Take charge of incident management in conjunction with his team manager and other teams involved in the process
Provide ad hoc interventions to limit technical malfunctions
Ensure the processing of requests for daily living and other ad hoc operating requests
Ensure the production of monitoring indicators for banking services within its scope
Ensure the implementation and updating of operational documentation related to the activity
Ensure that the appropriate reports are written with your manager
The service mainly covers the production environment: Ensure daily support activities
User support: requests for information or assistance regarding the use and operation of specific applications
Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Operations and Production Support Technical Analyst

Robert Half

Location:
United States , Torrance

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2025

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Job Description:

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