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Operations and Improvement Principal Consultant - Process Optimisation in Financial Services

United Kingdom, London · Job Posted April 05, 2026
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Job Description

Are you keen to work to build improvement capability and operations excellence? If so, this Operations and Improvement consultancy role could be for you! We are actively looking to recruit people at the Principal Consultant level. In the UK we work across all industries and sectors. This role will primarily be focussed on our Financial Services Sector, specifically our Banking and Wealth and Asset Management Portfolio of clients. Our primary areas of focus are: Operational effectiveness and efficiency through Lean and Six Sigma techniques; Process optimisation; Service design; Change and implementation management; Training development and delivery.

Job Responsibility

  • Facilitating workshops, providing compelling, evidence-based insights and helping to manage complex and senior stakeholders
  • Working together with our clients to bring energy, direction and expertise in helping to solve the most difficult operational and supply chain challenges

Requirements

  • Core experience of delivering operational improvement across front, middle and back office service areas
  • Proven experience of leading assignments and teams
  • Core experience of working and delivering similar projects ideally within the Financial Services sector
  • A track record of realising business benefits and outcomes
  • Experience deploying advanced techniques such as digital technologies, cost improvement, and change management
  • The ability to demonstrate leadership skills in large and diverse project teams
  • Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions
  • An aptitude for delivering creative as well as innovative solutions
  • Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable
  • Lean Black Belt certified desirable

Nice to have

  • An interest in developing new business
  • Excellent interpersonal and team working skills
  • a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence
  • A drive for personal and professional progression

What we offer

  • Health and lifestyle perks accompanying private healthcare
  • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)

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