Operations and Facilities Manager Job at 360 Resourcing Solutions (Wembley Park)

Job Description

As a Operations and Facilities Manager, you play a critical role in ensuring the safe, efficient, and high-quality operation of the properties. Reporting to the Head of Operations and working in parallel with The General Manager, you provide operational and facilities expertise that supports the delivery of exceptional resident experiences and high-performing, compliant buildings. You ensure that all properties adhere to VervLife policies, procedures, and operational standards, proactively identifying risks, managing compliance requirements, and resolving issues to maintain safe and well-managed environments. Through your oversight, you help sustain operational efficiency, asset integrity, and consistent service delivery across the asset. In this role, you oversee facilities management, compliance, performance monitoring, and operational best practice. You contribute to strong financial outcomes, the smooth running of building operations, and the continuous improvement of service standards. Your work enhances the resident journey, supports positive client relationships, and ensures each property performs in line with VervLife's commitment to quality, safety, and operational excellence.

Job Responsibility

Lead and coordinate all aspects of facilities management across the property, ensuring full compliance with statutory requirements and internal standards
Oversee planned and reactive maintenance, contractor management, permit-to-work systems, and asset lifecycle planning
Maintain robust compliance with health and safety legislation including Fire Safety, HSE requirements, risk assessments, incident reporting, and safe systems of work
Conduct regular property inspections, audits, and compliance checks to proactively identify and resolve issues
Support the delivery of sustainability and ESG-related initiatives within the property
Work alongside the General Manager to maintain operational excellence, ensuring adherence to VervLife policies, processes, and service standards
Support the day-to-day running of the property, stepping into GM responsibilities as required, including during periods of absence
Maintain accurate operational documentation, reporting, and audit records
Support peak operational periods such as resident move-ins, move-outs, and seasonal turnaround
Contribute to the delivery of a high-quality resident experience by supporting customer engagement, service delivery, and issue resolution
Act as an escalation point for complex resident concerns or building-related issues to ensure swift and effective outcomes
Support the resident journey throughout their stay, maintaining strong communication and service responsiveness
Provide operational support to ensure properties are presented to a high standard during sales and lettings activity
Support rental income performance through effective operational processes including rent collection and arrears monitoring
Contribute to financial reporting, cost management, and annual budget preparation
Ensure operational controls and financial procedures are adhered to across the property
Work collaboratively with the General Manager and Head of Operations, providing facilities and compliance insights to support property-level reporting
Liaise with contractors, service partners, and regulatory bodies to ensure safe, efficient, and compliant service delivery
Support the General Manager & Head of Operations with property-level reporting, compliance updates, and operational insights for the client
Lead incident management and emergency response activities as required, ensuring risks are controlled and escalated appropriately
Coordinate with internal teams and external agencies including HSE, Local Authorities, and Fire & Rescue Service where necessary
Maintain a strong focus on safety, risk mitigation, and operational resilience

Requirements

Strong background in facilities management, building operations, or property management- ideally within residential or BTR sectors
Excellent understanding of health and safety compliance, maintenance coordination, and contractor oversight
Highly organised with strong problem-solving and analytical skills
Excellent communication, customer engagement, and stakeholder management abilities
Confidence and capability to step into GM responsibilities when required
Financial awareness and experience supporting budgets, reporting, and cost control
Professional, calm, and proactive approach to operational challenges

What we offer

25 days annual leave + birthday off
Pension
Cycle to work scheme
Discounts/cashback via CoLab

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