Operations and Delivery Agent

• Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
• Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
• Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
• Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
• Track and complete the accounting for each tour settlement, guides payments and supplier invoices

• Excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
• Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
• Experience and confidence working with diverse teams with a keen drive to deliver excellent results
• Confident with Microsoft Office programs, in particular Excel
• Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
• Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
• Excellent communication skills, both verbal and written in English is required for this role
• Flexibility to travel to different UK destinations if required
• A full manual driver’s license is required for this role

Other European languages would be advantageous

• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to your unique skills and expertise