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Ellie Mental Health Logo Ellie Mental Health · -

Operations and Client Services Manager for a Mental Health Clinic

United States, Framingham/Natick Employment contract 20.00 - 30.00 USD / Hour · Job Posted May 16, 2026
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Job Description

At Ellie Mental Health in Framingham, we believe a well-run clinic is just as important as compassionate care. We’re looking for a detail-obsessed, people-friendly multitasker to keep our daily operations flowing, our referrals moving, and our clinic organized and welcoming. If you’re the kind of person who finds joy in turning chaos into checklists, loves making systems run like clockwork, and can juggle a ringing phone while keeping a smile in your voice, we want to meet you! We are looking for someone who wants to be part of a fast-paced growing business that is providing access to mental health services to the MetroWest communities.

Job Responsibility

  • Oversee day-to-day operations to ensure efficient and client-focused service delivery
  • Maintain compliance with local, state, and federal regulations, including HIPAA
  • Monitor facility needs and coordinate maintenance, supplies, and technology support
  • Implement and improve operational systems, processes, and best practices
  • Work collaboratively with leadership and HR to coordinate the hiring and onboarding process
  • Assist with recruitment logistics including posting jobs, scheduling interviews, and processing new hire paperwork
  • Maintain up-to-date personnel records and track required credentials or licenses
  • Manage and oversee the client intake and scheduling process, ensuring timely appointments and efficient clinician caseloads
  • Serve as a liaison between administrative staff, clinicians, and clients to resolve scheduling issues, billing questions, and maintain client satisfaction
  • Ensure new clients are onboarded smoothly with proper documentation and assigned clinicians
  • Develop and coordinate orientation programs for new hires to ensure understanding of clinic policies and procedures
  • Organize ongoing training sessions, including compliance training, EMR use, and customer service
  • Track staff participation in required trainings and certifications
  • Oversee reception while providing overall guidance and support to all employees
  • Prepare and analyze operational reports, including productivity and scheduling metrics
  • Collaborate with leadership on strategic initiatives to enhance clinic performance and patient satisfaction

Requirements

  • Bachelor's degree in Healthcare Administration, Business, Psychology, or related field (Master’s preferred)
  • 3+ years of experience in a healthcare or mental health clinic operations role
  • Strong understanding of outpatient clinical workflows and HIPAA compliance
  • Excellent communication, organizational, and leadership skills
  • Proficiency in EHR systems and Microsoft Office Suite
  • Ability to work both independently and collaboratively in a fast-paced environment

Nice to have

  • Experience in behavioral or mental health settings
  • Bilingual (Spanish/Portuguese) is a plus
  • Familiarity with scheduling software and electronic medical record systems

What we offer

  • Company parties
  • Opportunity for advancement
  • Training & development
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