CrawlJobs Logo

Operations Analytics Analyst

aircanada.com Logo

Air Canada

Location Icon

Location:
Canada , Dorval

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is looking for a strategic and results-driven professional to join our team in the role of Operations Analytics Analyst. Reporting to the Specialist, Operations Analytics, the Operations Analytics Analyst explores operational-related data and identifies data relationships in various datasets across the operational branches. The analyst will also apply strong communication and story-telling skills to summarize statistical findings, draw business conclusions, and present actionable insights in a way that resonates with business stakeholders across the Operations group at Air Canada. This role blends together technical expertise with business acumen, contributing to data-driven insights and solutions that empower business leaders to seize opportunities and solve complex operational challenges.

Job Responsibility:

  • Work closely with Operational Business Units and IT teams to collect data requirements that support the development of analytical components of projects and to identify opportunities for process improvements
  • Apply statistical, advanced analytics and data science knowledge tools and techniques to interpret operational data sets, with a keen focus on identifying valuable trends and patterns for diagnostic and predictive analytics efforts
  • Translate business data requirements into pure data requirements, that adhere to data governance policies
  • Leverage advanced analytical skills to assess feasibility and the optimal technology solutions for analytics initiatives
  • Integrate data from multiple sources to enable comprehensive analysis and strategic insights
  • Develop, implement, and maintain analytical and statistical models
  • Present complex insights in a compelling manner through metrics and visualizations, turning statistical and analytical models into actionable business narratives that drive decision-making
  • Collaborate with various stakeholders across the operational spectrum at Air Canada to define relevant metrics and KPIs and implement new solutions and processes

Requirements:

  • University degree in Mathematics, Computer Science, Statistics, Business Analytics, Data Science, Engineering or a combination of education, training and experience deemed equivalent
  • Minimum 3 years of experience in the field of data analytics or data science turning data into insights and providing insights across an enterprise
  • Excellent analytical, mathematical and problem-solving skills
  • Experience in using data warehousing solutions (e.g. Snowflake) and in writing relational database queries and scripts
  • Experience with analytical and data visualization toolsets like Power BI, Tableau, Looker, Dataiku, etc.
  • Specialized knowledge of scripting programming languages including but not limited to Python, R and SQL
  • Proven ability to initiate change when opportunities to improve are identified i.e. the successful candidate must be innovative to find opportunities and confident/comfortable to make opinions known and support their recommendation
  • Ability to understand, develop, and relate statistical analysis to business implications
  • Exceptional written and verbal communication, and interpersonal skills
  • Ability to prioritize and manage multiple concurrent assignments effectively
  • Ability to work effectively and efficiently in a flexible hybrid office environment
  • work independently with minimal supervision and within a team environment
  • Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment

Nice to have:

  • Knowledge and understanding of Airline Operations is an asset
  • Based on equal qualifications, preference will be given to bilingual candidates

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Operations Analytics Analyst

Sales Operations Analyst

The South Pacific and Singapore Country Planner role is very critical. This posi...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in an Operational role
  • Commercially aware and enjoy interacting with cross functional teams across an organization
  • A strong business mindset is key, with a ‘run to the fire’ attitude
  • driving an action-oriented culture: you deliver on your promises
  • Intellectual curiosity, humility, accountability and positive approach
  • Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
  • The ideal candidate will be analytically minded
  • a problem solver
  • focused, organized & driven
  • self-starter
Job Responsibility
Job Responsibility
  • Act as a business partner for APJ Aruba, supporting country leadership & field sales team including South Pacific and Singapore
  • Drive Quota Setting Processes (incl. eMDM Entity Management: manage Entity request for Creation, modification, Party alignment) that aligned with the Aruba business strategy
  • SME for sales compensation tools, processes and systems. Facilitate & resolve SCO related issues raised by the managers & sales e.g., manual claims, wrong/missing account assignments etc.
  • Responsible for ensuring the effective implementation of sales processes, identifying and leveraging best practice in support of delivering the sales strategy
  • Support the sales team with operational needs relating to new hire onboarding, tool trainings, process guidance, etc.
  • Quota Deployment & Anaplan Setup (Annual sales readiness cycle & Ad-Hoc request on the new employees or any change management)
  • Provision of high quality, on time business analytics (reporting and insights) to the Aruba Management team, both regular reports and ad-hoc analysis
  • Facilitate Country Forecasting process to support Country Manager on Forecasting cadences, analysis and weekly submissions
  • Support continuous improvement of Pipeline, including data quality, working closely with Geo based teams
  • Develop and nurture a culture of continuous improvement, teamwork (across entire Aruba family) and knowledge sharing across all relevant teams and functions
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Senior Sales Operations Analyst

As a Senior Sales Operations Analyst, you will play a pivotal role in optimizing...
Location
Location
United States
Salary
Salary:
Not provided
follettsoftware.com Logo
Follett Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in data analytics or sales operations, preferably within a SaaS or EdTech environment
  • Bachelor’s degree in Business, Analytics, Computer Science, or a related field
  • Experience with visualization tools such as Tableau, Power BI, or Salesforce Analytics Cloud
  • Deep expertise in SQL for advanced querying and analysis
  • Strong working knowledge of Salesforce CRM, including custom reporting and dashboard creation
  • Background in supporting territory design, quota setting, or sales compensation programs
  • Familiarity with Oracle ERP systems and cross-system data reconciliation
  • Demonstrated ability to present technical findings clearly to non-technical stakeholders
  • Excellent written and verbal communication skills
  • Ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment
Job Responsibility
Job Responsibility
  • Design, develop, and maintain performance dashboards and operational reports for Sales and Executive Leadership using Salesforce, Excel, and BI tools
  • Deliver regular reporting on bookings, pipeline health, lead progression, win/loss metrics, and sales activity KPIs
  • Collaborate closely with sales leaders to define metrics that align with Follett’s go-to-market strategy
  • Own the creation and refinement of predictive models that improve sales forecasting accuracy
  • Provide actionable insights through historical trend analysis, cohort modeling, and segmentation
  • Highlight performance drivers and risks using data from Salesforce, Oracle, and other internal sources
  • Conduct annual territory alignment and optimization analysis based on historical data, opportunity volume, and sales capacity
  • Prepare and validate commission data and reports based on sales transactions, attainment thresholds, and quota structures
  • Partner with Finance and HR teams to support accurate and timely incentive compensation processing
  • Write complex SQL queries to extract, transform, and analyze large datasets from Salesforce, Oracle, and internal databases
Read More
Arrow Right

Senior Sales Operations Analyst

This role focuses on enabling success for the Networking business in the channel...
Location
Location
United States , Spring
Salary
Salary:
105500.00 - 243000.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Business Management or equivalent
  • 10+ years experience
  • Must have extensive experience and knowledge of 2 tier channel processes
  • Prior experience in SaaS, IaaS, and other aaS processes and technologies
  • Prior experience in pricing, quotation, and other deal/order initiation processes
  • HPE sales operations experience a plus
  • Extensive experience designing and developing business-wide sales operations support systems and solutions
  • Excellent analytical, statistics and problem solving skills
  • Extensive expertise in business and sales operations processes and their application to business-wide systems
  • Evaluating, selecting, and creating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
Job Responsibility
Job Responsibility
  • Develops, implements and utilizes processes and tools to enable the sales life-cycle
  • Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment
  • Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems
  • Develops organization-wide architectures and methodologies for the design and implementation of processes and tools
  • Consults with senior and executive business leaders to identify relevant analytics, standards and metrics
  • develops overall sales operations framework, including forecasts and budgets
  • Identifies and evaluates new technologies, process innovations, and partner relationships
  • creates plans for integration and update into sales operations architecture
  • Leverages recognized domain expertise to influence and guide decisions of executive business leadership
  • Provides guidance and mentoring to less-experienced staff members
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion policies
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Growth Strategy Operations Analyst

Join us at the forefront of AI innovation as a Growth Strategy Operations Analys...
Location
Location
United States , San Francisco
Salary
Salary:
75000.00 - 120000.00 USD / Year
encord.com Logo
Encord
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional Academic Background - Recent graduate or early-career professional with strong analytical foundation and proven problem-solving abilities
  • Systems Thinker - You see patterns others miss and design elegant solutions to complex operational challenges
  • Technical Aptitude - Quick learner comfortable with technology
  • experience with CRMs, automation platforms, or SQL is a plus but not required
  • Strategic Mindset - Think in terms of leverage and scalability, always questioning how to achieve 10x results rather than incremental improvements
  • Natural Collaborator - Outstanding communication skills to work effectively across Growth, Sales, and Leadership teams
  • Data Fluency - Excited about working with data to uncover insights, whether through Excel, SQL, or new analytical tools
Job Responsibility
Job Responsibility
  • Architect Growth Systems - Design and build automation workflows including lead scoring, routing, and nurturing systems that convert high-value prospects into pipeline opportunities
  • Own Marketing Technology - Take ownership of our martech stack (HubSpot, Clay, enrichment tools) - optimising integrations and ensuring peak performance to support growth targets
  • Drive Strategic Alignment - Partner with VP of Growth and Sales leadership to translate go-to-market strategies into operational excellence, ensuring seamless marketing-sales handoffs
  • Execute Digital Campaigns - Lead campaign execution from setup and automation through to performance tracking and continuous optimisation
  • Generate Data Insights - Analyse lead flow and conversion metrics, transforming data into actionable insights that drive strategic decisions
What we offer
What we offer
  • Competitive salary, commission and equity in a hyper growth startup
  • Real opportunities to grow
  • Strong in person culture
  • Flexible PTO to recharge
  • Annual learning and development budget
  • 18 paid vacation days + federal holidays
  • Lots of opportunities for travel (all around the US, to London & Europe)
  • Bi-annual off-sites and monthly socials
  • Health, dental and vision insurance
  • Fulltime
Read More
Arrow Right

Wealth Regulatory Reporting Operations Analyst

The Wealth Regulatory Reporting Operations Analyst is responsible for ensuring c...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in Operations, preferably in regulatory reporting space
  • Proven experience working with business stakeholders
  • Good understanding of regulations and operational processes
  • Good understanding of Investments and Capital Market products as well as trade execution and settlement processes
  • Analytical thinking skills
  • Effective workload management
  • Effective, adjusted to recipient communication skills
  • Critical thinking and drawing logic conclusions
  • Adequate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint with experience presenting to stakeholders and senior leadership
  • Experience working both independently and, in a team-oriented, collaborative environment
Job Responsibility
Job Responsibility
  • Preparation and submission of regulatory reports covering different jurisdictions and products
  • Resolving issues related to regulatory reporting
  • Communicate operational changes arising from remediation or process or control enhancements to Operations & Technology
  • Develop Business Requirements for system-related enhancements and End to end management of implementation of new or amended regulations
  • Reconciliation of positions and ensuring of completeness, accuracy, and timeliness of reporting
  • Streamlining process inconsistencies, mitigate risks, and process documentation. Sharing knowledge among team to manage regulatory reporting operations functions
  • Anticipate details of future regulations by communicating directly with key stakeholders and staying informed of relevant trends and industry new
  • Driving projects and process improvements
  • Supporting all control functions including MCA, audits, procedures updates and implementation
  • Calculating and monitoring of key KPIs and metrics
What we offer
What we offer
  • Global benefits
  • Fulltime
Read More
Arrow Right

Revenue Operations Senior Analyst

We're looking for a highly analytical and detail-oriented person: someone with a...
Location
Location
Brazil , Curitiba; Rio de Janeiro
Salary
Salary:
Not provided
gipo.it Logo
Gipo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Sales/Customer Success
  • Extensive usage of HubSpot
  • Knowledge of analytics tools and technologies
  • English proficiency
  • Experience working in agile environments
Job Responsibility
Job Responsibility
  • Support the revenue process through analysis and reporting of forecasts, actuals, trends, and plans
  • Review and analyze operational and renewal data. Provide insightful variance analysis and recommendations to enable effective decision-making
  • Participate in regional process improvement initiatives
  • Demonstrate thought leadership around Sales, Marketing, and CS data processes and operations
  • Liaise with various internal stakeholders and partners across the organization
What we offer
What we offer
  • Compensatory time off (Banco de Horas)
  • Food/Market Voucher
  • Medical, Dental, and Group Life Insurance
  • Pet Plan
  • iFeel app, for emotional comfort
  • Gympass for you and up to 3 people
  • Creditas: Payroll loan services, eligible after 6 months of employment
  • Stock Options - eligible after 6 months of employment (5 years grace period)
  • Birthday Day Off
  • Daycare Assistance
  • Fulltime
Read More
Arrow Right

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...
Location
Location
United States
Salary
Salary:
111220.00 - 133422.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
  • Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
  • Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
  • 3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
  • Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
  • Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
  • Experience integrating data across multiple systems and working with APIs
  • Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
  • Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
  • Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)
Job Responsibility
Job Responsibility
  • Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
  • Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
  • Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
  • Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
  • Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
  • Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
  • Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
  • Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
  • Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
  • Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction
What we offer
What we offer
  • Competitive salary with equity and bonus opportunities
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Fulltime
Read More
Arrow Right

Analyst, Sales Strategy & Operations

As a Sales Operations Analyst, you will play a crucial role in scaling our sales...
Location
Location
Canada
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in business strategy, finance, analytics, consulting, OR 3+ in sales strategy, operations, or analytics
  • Expert level excel skills, you can build a model to track the business
  • Organized and able to communicate clearly across teams
  • Proactive engagement with the management team to identify issues early
Job Responsibility
Job Responsibility
  • Forecasting Support: Manage the forecasting process, including dashboard management, data loads, and quality assurance
  • Data Management: Oversee data loads to Clari, ensuring accuracy by collaborating with respective teams and operations leads
  • Target File Maintenance: Maintain business target files mid-cycle to ensure accurate reporting and attainment as sales reps and managers are onboarded and offboarded
  • Salesforce Auditing: Conduct periodic audits of Salesforce opportunity tagging to address issues in the core system and ensure accurate sales compensation
  • Onboarding and Offboarding: Partner with Sales Operations Managers to support the timely and consistent onboarding and offboarding of sales reps
  • Account Assignment: Lead support for account assignment changes during the sales cycle
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right