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Operations Analyst

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Massachusetts Municipal Association

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Location:
United States , Westford

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

68374.00 - 80000.00 USD / Year
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Job Description:

The town of Westford (pop. 25,056) seeks a curious, analytical, and forward-thinking Operations Analyst to help improve how local government operates. This is an excellent opportunity for an early- to mid-career professional to apply data, technology, and innovative thinking—including AI tools—to enhance services that impact thousands of residents. Working under the Assistant Town Manager – Strategic Operations, this role supports initiatives focused on cost savings, operational efficiency, and long-term financial sustainability. The position will also assist in coordinating the launch of the town's new Pay-As-You-Throw (PAYT) solid waste program and related recycling efforts. This role offers early-career exposure to senior leadership, high-impact decision-making, and efforts to modernize how the Town uses data and technology.

Job Responsibility:

  • Support rollout of PAYT, a new town-wide solid waste program and major focus during ramp-up
  • Monitor contractor performance and analyze solid waste program data
  • Improve customer service through issue tracking and vendor coordination
  • Track and analyze energy usage across municipal and school facilities
  • Support energy efficiency and cost-saving initiatives, including solar projects
  • Manage utility datasets, including net metering credits
  • Perform financial and operational analyses
  • develop models, dashboards, and reports
  • Support initiatives such as fee reviews, capital planning, and performance tracking
  • Use data analytics, AI, and other tools to improve workflows

Requirements:

  • Bachelor's degree in public administration, business, finance, data analytics, or related field
  • master's preferred
  • One to three years of relevant experience
  • Strong skills in Excel, data analysis, and problem-solving
What we offer:

Benefits (specific benefits not listed, but mentioned as 'plus benefits')

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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