Operations Analyst Job at Verra Mobility

Operations Analyst

Verra Mobility

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope. The Operations Analyst is responsible for work in our Orchestration area in the VCC. This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas. The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review. This position will be supporting the entire VCC with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations.

Job Responsibility:

Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Communicate effectively with advisors to resolve any discrepancies or issues.
Design and implement technology solutions for tracking and reporting to increase efficiency.
Coordinate with the VCC Operations teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Assist in inventory asset tracking, invoicing parts tracking, and coordinating all additional assets and records related to VCC Operations.
Assist Legal department and Verra Mobility Leadership in retrieving records such as certification and device logs as related to affidavit or public records requests.
Ability to work in a fast-paced operational environment.
Ability to work independently with minimal supervision.
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
Ability to learn in an 'on-the-job' training environment.
Participates in planning, daily stand-ups, backlogs sessions.
Performs other duties and/or special projects as assigned.
Identifies areas of opportunity to improve our service offering.
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s.
Ability and willingness to learn new things, particularly new technology.

Requirements:

Bachelor’s degree in a business, information technology, statistics, or closely related field or three (3) years’ experience in Operations, Remote Troubleshooting or Analytical experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook
Demonstrated knowledge of analysis techniques and reporting strategies
Demonstrated knowledge of computing and data analysis
Demonstrated knowledge of data management and information technologies
Experience in accurately and reliably interpreting data for determining appropriate action.
Experience in managing multiple priorities.

Nice to have:

Preferred Lean Six Sigma Certification
Preferred Agile Scrum Certification which could be Scrum Master, Productor Owner or Scrum Fundamentals
Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.

Additional Information:

Job Posted:
February 18, 2026

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