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The Operations Analyst role at NTT DATA Services involves supporting account operations, contract management, and business process compliance. The ideal candidate will have strong analytical skills, proficiency in MS Office, and experience with Order-to-Cash processes. Responsibilities include tracking account operations, ensuring compliance, and collaborating with various teams to optimize processes. A background in finance or business administration is preferred.
Job Responsibility:
Support account operations, contract management, and business process compliance
Track account operations, process compliance activities, and repeatable administrative actions
Work on providing continuous improvement ideas
Work closely with different teams like resource management, revenue, finance to ensure smooth month, quarter & year end closing process
Requirements:
Strong analytical skills
Proficiency in MS Office suite (MS Excel, MS Outlook)
Experience with Order-to-Cash processes
Ability to use systems effectively for Projects/Time/Resource management
Experience with SAP and Salesforce.com is an added advantage
Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred
Order management and master data management will be preferred
Conducting UAT and securing Sign Offs for new requirements under supervision
Preferred Operations or Back-office Support Services background
Strong communication (verbal and written) & analytical skills
Ability to understand complex business problems and propose solutions
Self-managed individual who can effectively organize and manage activities
Flexible to business requirements
Coordinate with internal resources and stakeholders
Effectively communicating insights and plans to cross-functional team members and management
Monitoring deliverables and ensuring timely completion
Maintaining SLAs and resolving issues within SLA
Nice to have:
Experience with SAP and Salesforce.com
Experience in Order management and master data management