Operations Analyst - Asset Management - Payments & FX

• Perform daily reconciliations of payment transactions across multiple channels and currencies
• Investigate and resolve reconciliation discrepancies in a timely and accurate manner
• Process manual credit adjustments as required
• Support the day-to-day operational processes for Sokin’s asset management and stablecoin offering, ensuring accurate processing, settlement, and reconciliation of stablecoin and fiat transactions
• Investigate and resolve exceptions, discrepancies, and failed transactions related to stablecoin movements and asset management activities
• Collaborate with Compliance, Risk, and Treasury teams to ensure regulatory adherence, AML controls, and safeguarding of client assets within the stablecoin framework
• Maintain and improve operational procedures and controls to support scalability, resilience, and transparency of the stablecoin platform
• Support incident management and root cause analysis for operational or settlement issues affecting digital assets or client portfolios
• Contribute to process automation and operational efficiency initiatives as the stablecoin and asset management products evolve
• Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution
• Work with internal teams (compliance, risk, product) to identify and resolve root causes of account-related issues
• Handle chargeback and dispute cases across all payment methods
• Liaise with partners and networks to gather evidence and respond to disputes within set timeframes
• Maintain accurate records for audit and compliance purposes
• Support both automated and manual onboarding processes via the back-office platform
• Review and process onboarding cases requiring manual intervention
• Identify areas for operational efficiency and provide suggestions for automation or improvement
• Collaborate with cross-functional teams to ensure smooth implementation of process changes
• Undertake additional duties from time to time to ensure the smooth running of the department
• Some working outside our normal working hours may be required

• Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
• Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
• Strong analytical and problem-solving skills with excellent attention to detail
• Ability to work effectively in a fast-paced and regulated environment
• Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
• Right to work in the jurisdiction they are looking to work in

Understanding of compliance and regulatory requirements related to payments